Service Head – Electrical Control Panels (HT/LT Division)

Expert Engineers; Rajasthan; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Expert Engineers in Rajasthan is seeking an experienced Service Head to lead their Service & Site Execution team for HT/LT Electrical Control Panels. The role oversees field services including commissioning, troubleshooting, retrofitting, audits, and after-sales support across project sites.

You will coordinate with Design, Production, and QA/QC, manage a team of service engineers and technicians, plan deployments, and ensure timely closure of service calls with RCA.

Qualifications

• Diploma / B.Tech in Electrical Engineering is required.
• Minimum 6 years of experience in electrical control panel manufacturing / switchgear industry.
• Experience in team management and site manpower deployment; willingness to travel for site assignments.

Responsibilities

• Lead and manage the complete Service & Commissioning activities at project sites.
• Handle all customer complaints, breakdowns, warranty services, and preventive maintenance tasks.
• Execute and supervise panel commissioning, retrofitting and modification works.
• Support Busbar & Assembly inspection at site.
• Testing & Functional audits at site.
• Execute FAT/SAT and attend client inspections when required.
• Ensure timely closure of service calls with Root Cause Analysis (RCA).
• Maintain service records, commissioning reports, and performance logs.
• Coordinate with internal departments (Design, Production, QA/QC) for resolution of site issues.
• Lead and manage a team of Service Engineers & Technicians.
• Plan and depute service engineers for site activities based on project priority & urgency.
• Allocate manpower for commissioning, shutdown & complaint handling jobs.
• Monitor team productivity and service response timelines.
• Guide junior engineers during complex commissioning & troubleshooting tasks.
• Conduct regular team briefings and technical knowledge sharing sessions.
• Handle customer communication during critical breakdowns or shutdowns.
• Manage multiple sites simultaneously through effective team coordination.
• Commissioning of CSS (Compact Substations).
• Commissioning of HT VCB Panels (11kV / 33kV).
• Commissioning of LT Panels (PCC / MCC / APFC / Synchronizing Panels etc.).
• Programming of Numerical Protection Relays (Schneider / Siemens / ABB / Micom etc.).
• Programming of DG Synchronization Relays.
• Configuration of Multifunction Meters (MFM).
• Electrical Scheme Reading & Interlocking Logic Understanding.
• Control Wiring Verification & Site Modifications.
• Knowledge of Relay Coordination & System Integration.

Skills

Leadership

Communication

SCADA integration

DG Load Sharing / AMF

Internal Arc Panels

Team management

Education

Diploma / B.Tech in Electrical Engineering

Job description

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• [phone]

Job Description
Job Title: Service Head - Electrical Control Panels (HT/LT Division)
Location: Khushkhera Works, Rajasthan
Department: Service & Commissioning
Experience Required: Minimum 6+ Years
Industry: Electrical Control Panel Manufacturing (HT/LT / MV Switchgear)

Role Overview:
We are seeking an experienced and dynamic Service Head to lead our Service & Site Execution team for HT/LT
Electrical Control Panels. The candidate will be responsible for complete management of field services including
commissioning, troubleshooting, retrofitting, audits, and after-sales support for electrical panels across various
project sites. This role involves coordination between internal production, design teams, and client-side project
teams to ensure smooth execution of site activities and timely resolution of technical complaints.

Technical & Execution Responsibilities:

• Lead and manage the complete Service & Commissioning activities at project sites.
• Handle all customer complaints, breakdowns, warranty services, and preventive maintenance tasks.
• Execute and supervise panel commissioning, retrofitting and modification works.
• Support Busbar & Assembly inspection at site.
• Testing & Functional audits at site.
• Execute FAT/SAT and attend client inspections when required.
• Ensure timely closure of service calls with Root Cause Analysis (RCA).
• Maintain service records, commissioning reports, and performance logs.
• Coordinate with internal departments (Design, Production, QA/QC) for resolution of site issues.
• Lead and manage a team of Service Engineers & Technicians.
• Plan and depute service engineers for site activities based on project priority & urgency.
• Allocate manpower for commissioning, shutdown & complaint handling jobs.
• Monitor team productivity and service response timelines.
• Guide junior engineers during complex commissioning & troubleshooting tasks.
• Conduct regular team briefings and technical knowledge sharing sessions.
• Handle customer communication during critical breakdowns or shutdowns.
• Manage multiple sites simultaneously through effective team coordination.
• Commissioning of CSS (Compact Substations).
• Commissioning of HT VCB Panels (11kV / 33kV).
• Commissioning of LT Panels (PCC / MCC / APFC / Synchronizing Panels etc.).
• Programming of Numerical Protection Relays (Schneider / Siemens / ABB / Micom etc.).
• Programming of DG Synchronization Relays.
• Configuration of Multifunction Meters (MFM).
• Electrical Scheme Reading & Interlocking Logic Understanding.
• Control Wiring Verification & Site Modifications.
• Knowledge of Relay Coordination & System Integration.

Eligibility Criteria:

• Diploma / B.Tech in Electrical Engineering.
• Minimum 6 years of experience in Electrical Control Panel Manufacturing / Switchgear Industry.
• Must have experience in team handling & site manpower deployment.
• Experience in independently managing commissioning teams at multiple sites.
• Willingness to travel for site commissioning and shutdown works.
  Preferred Skills:
• Exposure to Internal Arc Tested Panels.
• Knowledge of DG Load Sharing / AMF Systems.
• Familiarity with SCADA Integration.
• Strong leadership & communication skills.

Reporting To: Director / Operations Head

Expert Engineers are a fast growing professionally managed engineering company engaged in the manufacturing of custom built low and high voltage Electrical Control Panels.

Phone : [phone]
Phone : [phone]