Service Head

Exponent Energy; Delhi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading EV solutions provider is seeking an experienced Area/Territory Manager based in Bangalore to handle field engineers and oversee customer complaints in the Delhi region. The ideal candidate will have a Diploma in Mechanical or Automobile Engineering with 7-8 years of relevant experience. Strong leadership skills and the ability to adapt to a fast-paced environment are crucial for success in this role. Join a dynamic team focused on revolutionizing energy for EVs.

Qualifications

• Minimum 7-8 years of experience as Area/Territory Manager/Regional Manager with OEM in 3-wheelers/commercial/EV/Battery Service.
• Strong leadership and management skills.
• Problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle field engineers and technical teams.
• Resolve customer complaints/issues in the field.
• Ensure implementation and adherence to SOPs and systems.
• Manage customer relationships and coordination with cross-functional teams.
• Manage fleet vehicles and battery.

Skills

Leadership and management skills

Problem-solving

Decision-making abilities

Education

Diploma in Mechanical / Automobile Engineering

Job description

Roles & Responsibilities

• Handling field Engineers / Technical teams
• Resolving customer complaints/issues in the field
• Ensure implementation and adherence to SOPs and systems
• Customer relationship management
• Coordination with the CX team for Complaint closure
• Coordination with the cross-functional team
• Fleet vehicle and Battery management
• Improving product and brand image in the region

About the candidate

Diploma in Mechanical / Automobile Engineering with min. 7//8 years of experience as Area / Territory Manager / Regional Manager with OEM in 3-wheelers / commercial / EV / Battery Service and maintenance.

Strong leadership and management skills

Problem-solving and decision-making abilities

Need to be already based in Bangalore

Ability to work in a fast-paced environment

What matters

• Quality of work
• Approach towards problem-solving
• Dissatisfaction towards mediocre work
• Resilient attitude to bounce back after failing

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.

The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.