Service Executive - EV Infrastructure

Exponent Energy; Bengaluru; Hybride; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Exponent Energy is seeking a proactive Service Executive to lead field operations for HV Bus Chargers in India. You will manage a team of Field Technicians and Bus Charger Operators, ensuring 24/7 coverage, SLA adherence, and robust safety practices.

You will monitor charger performance, perform remote and on-site troubleshooting, and coordinate with engineering for escalations. The role combines hands-on technical work with leadership in a fast-growing EV infrastructure company.

Qualifications

• Hands-on field service experience in electrical/electronic systems.
• Experience leading or mentoring technical teams is a plus.
• Familiarity with HV electrical standards and safety protocols.

Responsabilités

• Lead field operations for HV Bus Chargers and manage a team of Field Technicians and Bus Charger Operators.
• Coordinate schedules to ensure 24/7 coverage and SLA compliance.
• Monitor charger health via dashboards and analytics; drive rapid issue resolution.
• Provide remote and on-site technical guidance during escalations and maintenance.
• Ensure safety protocols and compliance with Indian electrical standards (CEA).
• Document issues, root causes, and solutions for knowledge base.

Connaissances

HV/LV systems knowledge

Electrical drawings/SLDs

Remote diagnostics dashboards

Team leadership

English proficiency

Telugu or Hindi language

Formation

ITI

Diploma

B.E./B.Tech in Electrical or Electronics Engineering

Description du poste

We are seeking a proactive and technically sound Service Executive to lead our field operations for High Voltage (HV) Bus Chargers.

You will serve as the central nervous system of our service department, managing a team of Field Technicians and Bus Charger Operators while ensuring seamless charging operations across our network.

This is a hybrid technical-leadership role that demands:

• • Real-time operational monitoring and decision-making
• • Team coordination and performance management
• • Hands-on technical troubleshooting when required
• • Safety and compliance advocacy

Responsibilities

Operational Leadership & Team Management

• • Manage and synchronize daily activities for field technicians and site operators
• • Coordinate team schedules to ensure 24/7 operational coverage and SLA compliance
• • Monitor team performance metrics (response time, resolution rate, customer satisfaction)
• • Provide performance feedback, coaching, and professional development

Performance Monitoring & Diagnostics

• • Proactively monitor charger health and performance via digital dashboards and analytics
• • Identify errors, inefficiencies, and anomalies in real-time
• • Direct the field team toward immediate resolution with actionable diagnostics
• • Track key metrics: uptime, MTTR, SLA achievement, cost per repair

Technical Guidance & Escalation Management

• • Act as the first point of escalation for both technical and operational issues
• • Provide remote troubleshooting guidance to field technicians
• • Offer on-site technical support during complex repairs and preventative maintenance
• • Document issues, root causes, and solutions for knowledge base

Safety, Compliance & Risk Management

• • Serve as the site safety advocate; ensure all team members adhere to electrical safety protocols
• • Conduct safety briefings and compliance audits
• • Ensure adherence to SOPs, Indian electrical standards (CEA guidelines), and company policies
• • Report and manage safety incidents; drive corrective actions

Crisis Management & Problem-Solving

• • Demonstrate strong problem-solving skills in managing "off-book" situations
• • Make sound decisions where standard operating procedures may not yet exist
• • Collaborate with backend engineering for complex technical escalations
• • Drive continuous improvement initiatives based on field insights

Hands-on Technical Support

• • Assist technicians during preventative maintenance activities
• • Provide direct support on complex and critical repair tasks
• • Stay current with charger technology and maintain technical expertise

The ideal candidate requires:

• • ITI, Diploma, or B.E./B.Tech in Electrical or Electronics Engineering
• • 4–8 years of hands‑on field service experience
• • Preferably within EV infrastructure, Grid power systems, or heavy industrial electrical systems
• • Proven track record in troubleshooting, maintenance, and repair operations
• • Experience managing or mentoring technical teams is a plus

Technical Knowledge

• • Strong understanding of high voltage (HV) and low voltage (LV) systems
• • Ability to read electrical drawings, schematics, and single‑line diagrams (SLDs)
• • Knowledge of power electronics, DC‑DC converters, and battery systems preferred
• • Basic understanding of networking and IoT connectivity (SIM, Wi‑Fi, cellular)
• • Familiarity with digital monitoring systems and dashboards

Language Skills

• • Proficiency in English – required for documentation and senior team coordination
• • Fluency in either Telugu or Hindi – essential for field team communication

WORKING CONDITIONS

• • Field‑based operations role with monthly travel within operational city/region
• • Flexible working hours; rotational shifts and on‑call support may be required
• • Weekend and holiday work as per operational needs
• • Willingness to relocate to different operational hubs based on company needs

What matters

• High ownership of work.
• Quality of work
• Approach towards problem-solving
• Dissatisfaction towards mediocre work
• Resilient attitude to bounce back after failing
• Ideal experience range of 4 to 8 years of relevant experience

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy’s Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pump (charging station) and e^pack (battery pack) which together unlock 15‑min rapid charging.

The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.