Service Engineer - BESS - Hyd

Cygni Energy; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Cygni Energy is seeking a Service Engineer for BESS in Hyderabad to ensure centralized monitoring, timely issue resolution and client reporting. You will coordinate field engineers, monitor cloud platforms, and publish MIS dashboards while supporting critical issues on site.

This role requires strong knowledge of BESS, batteries, BMS/EMS data, and the ability to liaise with clients and internal teams, driving service performance and escalation management across the fleet.

Qualifications

• Working knowledge of BESS and Lithium-ion batteries.
• Experience with cloud-based monitoring platforms and remote diagnostics.
• Strong MIS, Excel, dashboards and data analysis skills.
• Ability to analyse BMS data, alarms, event logs and battery performance trends.
• Understanding of service operations, complaint management and field-service processes.
• Excellent coordination and communication with clients, engineers and internal teams.
• Ability to prepare client presentations and management dashboards.
• Strong analytical, follow-up and problem-solving skills.
• Ability to manage multiple complaints, installations and stakeholders simultaneously.

Responsibilities

• Monitor the performance and health of BESS/battery systems through cloud platforms daily.
• Analyze BMS/EMS parameters, alarms, faults, SOC, SOH, voltage and temperature.
• Perform preliminary remote diagnostics using cloud data and system logs.
• Coordinate with field engineers for complaints, installations and maintenance.
• Track service complaints ensuring progress against defined TAT/SLA.
• Publish MIS reports (daily/weekly/monthly) and engineer performance metrics.
• Prepare client-facing dashboards and status reports for fleet performance.
• Act as coordination point with clients for updates, installations and escalations.
• Field visits to verify site conditions and support critical issues.
• Ensure all activities comply with SOPs, TATs, SLAs and client requirements.

Skills

BESS knowledge

Cloud monitoring

Data analysis

MIS dashboards

Excel proficiency

Tools

BMS/EMS systems

Job description

Job Details

Position - Service Engineer - BESS

Location: Hyderabad

Employment type - Full-Time

Position Reports to Head - Lead Service

Job Summary

Responsible for centralized monitoring and coordination of BESS operations through cloud-based platforms, BMS/EMS data and MIS systems. The role will act as a key interface between the client, field service engineers and internal technical teams, ensuring timely monitoring, tracking and closure of complaints, installations and service activities. The position will also be responsible for engineer performance monitoring, service MIS, complaint dashboards, client reporting and escalation management, with periodic field visits to understand site conditions and support critical issues.

Key Responsibilities

• Monitor the performance and health of BESS / Battery Systems through cloud-based monitoring platforms on a daily basis.
• Monitor and analyse BMS/EMS parameters, alarms, faults, SOC, SOH, voltage, temperature and other critical battery parameters.
• Perform preliminary remote diagnostics and troubleshooting based on cloud data, BMS logs and system alarms.
• Coordinate with field service engineers for complaint resolution, installations, commissioning, breakdowns and preventive maintenance activities.
• Allocate and track service complaints, ensuring engineers are progressing against defined TAT/SLA.
• Monitor individual engineer performance, including complaint response time, resolution TAT, pending complaints, site visits, installation progress and service productivity.
• Maintain and publish daily/weekly/monthly MIS covering complaints, installations, breakdowns, pending cases, closures, TAT compliance and engineer performance.
• Prepare client-facing dashboards and status reports for complaints, installations, commissioning and overall BESS fleet performance.
• Act as the primary coordination point with key clients for service updates, complaint status, installation progress and escalations.
• Collect regular feedback from clients and field engineers and ensure action points are tracked to closure.
• Publish periodic complaint and installation status reports to clients with clear ageing, current status, action plan and expected closure dates.
• Identify recurring complaints, abnormal battery behaviour and performance trends from cloud/MIS data and elevate them to the appropriate technical/quality teams.
• Coordinate with Engineering, Quality, Product, Logistics and Service teams for resolution of critical or recurring issues.
• Maintain accurate service databases, complaint trackers, installation trackers and BESS asset/service history.
• Ensure timely updating and closure of service orders based on field reports and supporting documents.
• Support preparation of preliminary RCA reports by providing BMS/Cloud data, event logs, historical trends and field feedback.
• Participate in customer review meetings and present service performance, complaint ageing, installation status, key issues and action plans.
• Conduct field visits when required to understand critical complaints, verify site conditions, support engineers and coordinate with customers.
• Ensure all service and reporting activities comply with defined SOPs, TATs, SLAs and customer requirements.
• Maintain confidentiality and integrity of customer, BESS and operational data.

Key Performance Indicators (KPIs)

• Complaint closure within defined TAT/SLA
• Accuracy and timeliness of MIS & client reporting
• Cloud monitoring coverage and response to critical alarms
• Engineer productivity and performance tracking
• Installation/commissioning status accuracy
• Pending complaint ageing and reduction
• Customer feedback and satisfaction
• Timely escalation and closure of critical issues
• Accuracy of BMS/EMS data analysis and reporting

Required Knowledge & Competencies

• Working knowledge of BESS, Lithium-ion Batteries, BMS and EMS.
• Good understanding of cloud-based BESS monitoring platforms and remote diagnostics.
• Strong knowledge of MIS, Excel, dashboards and data analysis.
• Ability to analyse BMS data, alarms, event logs and battery performance trends.
• Good understanding of service operations, complaint management and field-service processes.
• Strong coordination and communication skills for dealing with clients, engineers and internal departments.
• Ability to prepare professional client presentations, MIS reports and management dashboards.
• Strong analytical, follow-up and problem-solving skills.
• Ability to manage multiple complaints, installations and stakeholders simultaneously.