Service Engineer

Shakti Hormann Pvt. Ltd.; Mumbai Suburban; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A manufacturing company in Mumbai Suburban seeks a Service Engineer to provide technical support, maintain equipment, and ensure customer satisfaction. The ideal candidate will possess a Diploma or ITI in Mechanical or Electrical, along with strong troubleshooting abilities and excellent communication skills. This full-time role requires on-site visits and collaboration with internal teams to deliver effective service and training to end-users.

Qualifications

• 3+ years of relevant experience (entry-level roles may not require prior experience).

Responsibilities

• Install and commission equipment and systems at customer sites.
• Perform routine maintenance and emergency repairs.
• Provide on-site or remote technical support to resolve product issues.
• Train customers on proper use and basic maintenance of equipment.

Skills

Strong troubleshooting and problem-solving abilities

Technical knowledge of machinery, electronics, or industrial systems

Excellent communication and interpersonal skills

Ability to read technical drawings and manuals

Willingness to travel and work flexible hours

Education

Diploma or ITI in Mechanical / Electrical

Job description

Job Summary

The Service Engineer is responsible for providing technical support and maintenance services to customers. This includes equipment installation, troubleshooting, diagnostics, and repair, as well as training end-users and ensuring customer satisfaction. The role may involve on-site visits, remote support, and collaboration with internal teams.

Key Responsibilities

• Install and commission equipment and systems at customer sites.
• Ensure setup meets manufacturer and customer specifications.
• Maintenance & Repair: Perform routine maintenance and emergency repairs.
• Diagnose mechanical, electrical, or software issues and implement solutions.
• Technical Support: Provide on-site or remote technical support to resolve product issues.
• Respond to customer inquiries and escalate complex problems when needed.
• Documentation & Reporting: Maintain service logs, write reports, and update records in service databases.
• Document problems, actions taken, and parts used.
• Customer Training & Communication: Train customers on proper use and basic maintenance of equipment.
• Maintain a professional and customer-focused approach.
• Quality & Safety Compliance: Follow company policies and safety regulations. Ensure all services comply with industry standards and customer requirements.

Qualifications

• Education: Diploma or ITI (Mechanical / Electrical)
• Experience: 3+ years of relevant experience (entry-level roles may not require prior experience)

Skills

• Strong troubleshooting and problem-solving abilities
• Technical knowledge of machinery, electronics, or industrial systems
• Excellent communication and interpersonal skills
• Ability to read technical drawings and manuals
• Willingness to travel and work flexible hours
• Field-based or on-site service visits
• May require travel, working at heights, or in confined spaces depending on industry
• Use of tools, laptops, diagnostic equipment, and safety gear

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service
• Industries: Manufacturing