Service Engineer

Consolidated; Karnataka; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A diversified consumer electronics company is seeking a Service Engineer to diagnose and repair Apple products, including iPhones and Macs. Ideal candidates will have a diploma or bachelor's degree in Electricals or Electronics along with technical knowledge on Apple products. This role offers competitive salary and opportunities for career growth in an inclusive work culture.

Benefits

Competitive Salary

Inclusive culture

Career growth opportunities

Performance-Based Incentives

Recognition Programs

Qualifications

• Fresh graduates with technical knowledge of Apple products are preferred.
• Strong problem-solving skills required.
• Dedication to delivering high-quality service essential.

Responsibilities

• Install and test products to ensure functionality.
• Respond to service requests and perform repairs.
• Use diagnostic tools to determine repair plans.
• Maintain service reports after every appointment.
• Collaborate with managers and other technicians.

Skills

Technical knowledge on Apple products

Excellent customer service

Communication skills

Education

Diploma or Bachelor’s degree in Electricals or Electronics

Job description

Overview

Service Engineer – iPlanet Care

About Us

Consolidated is a diversified Consumer Electronics, IT Infra and Value Added Services company with verticals in Retail, Service, B2B and Wellness across South India. The company is a valued Apple Partner with presence under the iPlanet Apple Premium Reseller store format and the Planet Care, Premium Service Provider. Consolidated is an Authorized Partner for Apple products for Enterprise and Education. Also partnered with top brands – Sony, LG, Mia by Tanishq, Linen Club and, under Wellness, Cultfit.

How we imagine you

We imagine you as a highly skilled and experienced technician with a passion for repairing Apple products. Your technical expertise in diagnosing and fixing hardware and software issues for iPhones, iPads, and Macs sets you apart.

What we expect from you

We are looking for a skilled and experienced Service Engineer to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining Apple products, including iPhones, iPads, and Macs. This role requires a strong technical background, exceptional problem-solving skills, and a dedication to delivering high-quality service to ensure customer satisfaction.

Responsibilities

• Installs and tests products to make sure they work correctly.
• Follows installation and operation manuals.
• Responds to service requests and repairs products.
• Uses diagnostic tools to determine repair plans.
• Teaches customers how to use their products.
• Escalates issues to managers promptly.
• Knows how to use the necessary tools and equipment.
• Maintains service reports after every appointment.
• Collaborates with managers and other service technicians.
• Adheres to safety regulations and industry standards.

Requirements

• Fresh graduates who have completed a Diploma or Bachelor’s degree in Electricals or Electronics.
• Technical knowledge on Apple products.
• Excellent customer service and communication skills.

What We Offer

• Competitive Salary
• Inclusive culture
• Cross-Functional Collaboration
• Career growth opportunities
• Merit-Based Advancement
• Performance-Based Incentives
• Recognition Programs

If you have the technical expertise and passion for repairing Apple products, we invite you to apply for this role.