Service Development Head

MSI Services Pvt Ltd; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading service provider in India is seeking a Service Development Head to drive strategic alignment and operational efficiency across multiple service functions. The ideal candidate has over 15 years of experience in Shared Services and a strong background in stakeholder management, particularly with U.S.-based teams. This role offers a dynamic work environment focused on scalability and high-performance culture.

Qualifications

• 15+ years of experience in Shared Services, BPO, or Captive Center environments.
• 7+ years in senior leadership roles.
• Experience in managing teams across multiple shifts.

Responsibilities

• Drive strategic alignment, operational efficiency, and cost optimization.
• Lead cross-functional teams across Finance, Supply Chain, Customer Support, and IT.
• Ensure service excellence through strong governance and collaboration.

Skills

Leadership

Stakeholder management

Cross-functional collaboration

Business acumen

ERP expertise

Problem-solving

Education

Bachelor's Degree in Business, Finance, or Engineering

MBA or equivalent preferred

Tools

Oracle

SAP

ServiceNow

RPA tools

Job description

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head in Bangalore, India.

Responsibilities

• Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization.
• Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions.
• Adept at stakeholder management, especially with U.S.-based leadership, ensuring service excellence through strong governance and collaboration.
• Skilled in building high-performance cultures, managing global teams, and implementing scalable processes.
• Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments.

Qualifications

• 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles.
• Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT.
• Proven experience in building, scaling, and transforming shared services or global capability centers.
• Experience in stakeholder management, preferably with US-based teams and leaders.
• Strong business acumen with an ability to influence and drive results across geographies.
• Excellent leadership, communication, and conflict resolution skills.
• Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred.

Preferred Attributes

• Experience managing teams across multiple shifts, including night operations.
• Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools).
• Demonstrated ability to operate at both strategic and tactical levels.
• High resilience, problem-solving ability, and decisiveness in ambiguous environments.
• US visa and travel history to US / CAN or other GCCs in Europe

Note: This description excludes promotional boilerplate and unrelated postings.