Service Desk Trainee

Equiniti India Pvt Ltd; Suggatta; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Extra leaves

Certification support

Medical coverage

Career progression

Job summary

Equiniti India Pvt Ltd is hiring a Service Desk Trainee at Management Level I. You will join a global IT support team handling calls, emails and tickets across regions, with 24/7 shifts and onboarding training.

The role focuses on learning, documenting, and passing assessments, then transitioning to production support. BE or equivalent, basic Windows and AD knowledge, and strong English communication are required; training lasts 24 months with advancement after 12 months.

Qualifications

• BE or equivalent computer studies.
• Basic knowledge of Windows OS and MS Office (Outlook).
• Knowledge of Microsoft Active Directory and Azure AD.
• Experience in Technical Help Desk function.
• Willingness to work in a 24/7 environment.
• Excellent verbal and written communication in English.

Responsibilities

• Support users globally via calls, emails, and tickets.
• Work in 24/7 shift.
• Collaborate with various support teams.
• Take ownership of assigned tasks and report progress end-to-end.
• Maintain minimal backlogs of tasks.
• Follow GSD processes and update the knowledge base.
• Send periodic BAU reports.

Skills

Verbal communication

Written communication

Process orientation

Team collaboration

Willingness for 24/7 shift

Self-sufficiency

Education

BE or equivalent computer studies

Tools

MCSE certification desirable

Microsoft Active Directory

Azure AD

Job description

Service Desk Trainee Management Level I Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 8000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary Key responsibilities and success measures.

• Be part of the trainee group and attend all the classroom training session without fail.
• Document all the learning knowledge shared through training.
• Attend the assessments and make sure they clear the assessments with 80% scores.
• Complete the Versant test with 65% scores.
• Be ready to learn and scale to pick on the job KT in a short span.
• After the Training is completed, must be confident and ready to pick production support tasks.

Core Duties/Responsibilities

• Support users globe regions through calls, emails and tickets for IT issues and requests.
• Working in 24/7 shift.
• Working collaboratively with various support teams.
• Take complete responsibility of the tasks assigned and report end-to-end on the progress.
• Manage and maintain minimum backlogs of tasks.
• Be confident and be less dependent on others while troubleshooting or fulfilling requests.
• Follow the GSD processes and update the knowledge database regularly.
• Send periodic reports on BAU tasks and tickets.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Should possess a minimum 6-12 month experience.
• Excellent verbal and written communication skills in English.
• Should be process oriented.
• Desire to learn and ability to implement them swiftly.
• Willingness to work in a 24/7 environment.
• Flexible to come in any shift.
• Work collaboratively.

Qualification / skills required:

• Qualification - BE or equalent computer studies.
• Basic knowledge in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory, etc.
• Should have knowledge on handing Technical Help Desk function.
• Knowledge of Microsoft Operating systems – Windows XP, Vista, Windows 7, Windows 8, Windows 10 and windows 11.
• Basic knowledge on Microsoft Active Director (User Creation, Modification, Group creation, etc.,) & Azure AD.
• Basics knowledge of Print Services, TCP-IP and Network connectivity.
• Certification in MCSE desirable or AI.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives.
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Trainee program duration is for 24 months with fixed increment of 20% after completion of 12 months with designation change to 'Junior Service Desk Analyst'.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Experience Level Entry Level