EQ INDIA - Operations Manager

Equiniti India; Bengaluru; On-site; INR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Business-related certification expense

Medical coverage for dependents &/

Life cover 3x CTC

Job summary

Equiniti India is seeking an Operations Manager to lead a team of Team Leaders across our India operations. The role focuses on meeting performance targets, adhering to budgets, and delivering high-quality cost-efficient services for EQ’s operations team.

You will work with the India-based offices in Bengaluru and Chennai, ensuring regulatory compliance, risk controls, and continuous process improvements in collaboration with UK/US teams.

Qualifications

• Experience managing AML, KYC, Transaction monitoring teams.
• Knowledge and experience of Financial Markets.
• ICSA or IAQ qualification including Compliance module.

Responsibilities

• Deliver high-quality operations services across the team.
• Lead team leaders and ensure performance meets service standards and budgets.
• Ensure regulatory, security, and policy compliance across operations.
• Identify and implement process improvements for efficiency.
• Plan and communicate changes with minimal disruption to services.
• Utilise CAPA to address adverse trends and risks.
• Manage projects to deliver on time and within budget.
• Develop and maintain relationships across Equiniti to support KPIs.

Skills

AML & KYC management

Regulatory compliance

People management

Project management

Financial markets knowledge

Stakeholder communication

Education

ICSA/IAQ Compliance module

Job description

About EQ:

Equiniti provides comprehensive solutions to support organizations throughout their corporate lifecycle, including managing shareholder engagement, maintaining stock registers, facilitating ownership transfers, enabling shareholder meetings, paying dividends, supporting IPOs, and administering employee equity plans. We are dedicated to revolutionizing shareholder services by developing digital solutions that facilitate dematerialization for issuers and shareholders.

EQ is a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our values set the core foundations to our success. We are TRUSTED to deliver on our COMMITMENTS, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ http://www.equiniti.com

Roles & Responsibilities :

Operations Manager

Department: Operations Reports to: Senior Operations Manager

Role

As a Operations Manager you would be leading team of team Leaders, utilising available resource across operations, meeting planned performance and agreed service standards within budget and ensuring customers are provided with a high quality cost efficient service.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK and US to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

• Delivering services to the highest possible standard, addressing any risk issues to minimise operational losses
• Ensure that staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business, actively coaching and developing all direct reports
• Monitor the team to ensure that all regulations including security measures are maintained.
• Identify, review and where appropriate implement improvements to processes in order to contribute to business efficiency goals
• When required support, plan, communicate and implement both central and locally driven changes ensuring such changes are implemented with the minimum of disruption to services
• Use the CAPA process to ensure that all adverse trends in problem occurrence and / or workflow are fully investigated and action taken to minimise the risk of re-occurrence
• Identify, plan, delegate and where appropriate manage projects ensuring these are delivered on time, within budget to specification
• Ensure that the operation unit works to support all area of our quality policy
• Ensure the operation remains compliant with all best practice standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect Equinitis business at all times
• Always to undertake the duties of this role in accordance with the requirements of Equinitis Regulators including the FCAs Principles for Business.
• Develop and maintain relationship across Equiniti that support the delivery of business KPIs

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

• Objectively assess the performance of others in accordance with the process, assessing capabilities and potential
• Give constructive feedback in order to identify individuals development needs.
• Maintain consistency and fairness throughout the process.
• Undertake and use management techniques to monitor financial resources for specific business unit/projects
• Uses project management techniques to support and/or undertake projects recognising and planning for particular areas of uncertainty
• Ensure that work undertaken (either by an internal / external consultant) constitutes the planned end product, meeting the requirements of the business
• Communicate and explain change effectively
• Plan and implement changes gaining commitment and understanding, minimising disruption to our service
• Experience managing AML, KYC, Transaction monitoring teams
• Knowledge and experience of Financial Markets
• ICSA or IAQ qualification including Compliance” module (must be achieved within 1 year of appointment)

Benefits :

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Accidental & Life cover 3 times of concerned CTC