Service Desk Trainee

Equiniti; India; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Additional leaves

Certification reimbursement

Medical insurance

Job summary

Equiniti in India invites applications for a 24-month Trainee Program aimed at aspiring IT Help Desk professionals. You will join a global fintech team, complete classroom training, pass assessments, and transition to production support upon successful completion.

The role requires BE or equivalent, basic Windows/MS Office knowledge, and the ability to work in a 24/7 environment. You will support users across regions via calls, emails and tickets, collaborating with multiple support teams.

Qualifications

• BE or equivalent computer studies.
• Basic knowledge of Windows OS and MS Office (Outlook).
• Knowledge of Active Directory and Azure AD.
• Familiarity with TCP/IP and network basics.
• Willingness to work in a 24/7 environment.

Responsibilities

• Support users across globe regions via calls, emails and tickets for IT issues.
• Work in a 24/7 shift; collaborate with various support teams.
• Take ownership of tasks and report progress end-to-end.
• Maintain backlogs and ensure timely resolution of requests.
• Follow GSD processes and update knowledge base regularly.
• Send periodic BAU reports on tasks and tickets.

Skills

Communication

Process orientation

Learning agility

24/7 availability

Teamwork

Education

BE or equivalent

Tools

Windows OS

MS Office

Active Directory

Azure AD

Networking basics

Job description

Management Level I Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 8000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Key responsibilities and success measures.

• Be part of the trainee group and attend all the classroom training session without fail.
• Document all the learning knowledge shared through training.
• Attend the assessments and make sure they clear the assessments with 80% scores.
• Complete the Versant test with 65% scores.
• Be ready to learn and scale to pick on the job KT in a short span.
• After the Training is completed, must be confident and ready to pick production support tasks.

Core Duties/Responsibilities

• Support users globe regions through calls, emails and tickets for IT issues and requests.
• Working in 24/7 shift.
• Working collaboratively with various support teams.
• Take complete responsibility of the tasks assigned and report end-to-end on the progress.
• Manage and maintain minimum backlogs of tasks.
• Be confident and be less dependent on others while troubleshooting or fulfilling requests.
• Follow the GSD processes and update the knowledge database regularly.
• Send periodic reports on BAU tasks and tickets.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Should possess a minimum 6-12 month experience.
• Excellent verbal and written communication skills in English.
• Should be process oriented.
• Desire to learn and ability to implement them swiftly.
• Willingness to work in a 24/7 environment.
• Flexible to come in any shift.
• Work collaboratively.

Qualification / skills required:

• Qualification - BE or equalent computer studies.
• Basic knowledge in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory, etc.
• Should have knowledge on handing Technical Help Desk function.
• Knowledge of Microsoft Operating systems – Windows XP, Vista, Windows 7, Windows 8, Windows 10 and windows 11.
• Basic knowledge on Microsoft Active Director (User Creation, Modification, Group creation, etc.,) & Azure AD.
• Basics knowledge of Print Services, TCP-IP and Network connectivity.
• Certification in MCSE desirable or AI.

Benefits:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives.
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents

Trainee program duration is for 24 months with fixed increment of 20% after completion of 12 months with designation change to "Junior Service Desk Analyst".

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction.

Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.