Service Desk Support Technician : 6 Months Contract - Pune

Central Business Solutions; Pune District; Hybrid; INR 300,000 - 550,000; Full time

Job summary

Central Business Solutions invites applications for a hands-on IT support role in Pune, India. You will provide first-line support via phone, chat, email, and ServiceNow to end users across Windows and macOS environments, including Microsoft 365, VPN, and MFA, while addressing printers and mobile devices.

You will log, triage, escalate when needed, and resolve incidents within SLA, and be involved in user account provisioning, onboarding/offboarding, and knowledge base updates.

Qualifications

• Provide first-line IT support via phone, chat, email, and ServiceNow.

Responsibilities

• Log, prioritize, troubleshoot, and resolve incidents across Windows/macOS, Microsoft 365, VPN, MFA, printers, mobile devices, and basic networking.
• Manage user accounts access.

Skills

IT support

ServiceNow

Windows

macOS

Microsoft 365

VPN

MFA

Printers

Mobile devices

Networking

User accounts

Tools

ServiceNow

Job description

Provide first-line IT support through phone, chat, email, and ServiceNow. Log, prioritize, troubleshoot, and resolve incidents involving Windows/macOS, Microsoft 365, VPN, MFA, printers, mobile devices, and basic networking,Manage user accountsAccess

Required Candidate profile

H/W deployment, onboarding/offboarding, and asset lifecycle. Escalate complex issues, meet SLAs, maintain knowledge articles, support AV needs, and identify recurring issues for process improvement