Service Desk Specialist-L1 Support

Live Connections; Pune District; On-site; INR 330,000 - 550,000; Full time

Job summary

Live Connections is seeking IT Service Desk professionals for an L1 support role in Pune. Candidates with 1–5 years of experience in IT Service Desk / Tech Support are preferred.

The role covers L1 technical support via calls, chat and tickets, incident handling with ServiceNow updates, SLA-based resolutions, and escalation when required. Candidates must have excellent communication skills and be willing to work in rotational shifts.

Qualifications

• 1–5 years of IT Service Desk / Tech Support experience.
• Experience mandatory in IT Service Desk.

Responsibilities

• L1 technical support via calls, chat & tickets
• Incident handling & ServiceNow updates
• SLA-based resolution & escalation
• Excellent communication skills
• Willingness to work in rotational shifts

Skills

IT Service Desk

L1 Support

Excellent communication

Tools

ServiceNow

Office 365

Active Directory

Azure AD

Outlook

MS Teams

Networking basics

Job description

We are looking for IT Service Desk professionals for an L1 support role.

Experience: 1–5 years (Mandatory in IT Service Desk / Tech Support)

CTC: Up to 5.5 LPA (Based on experience; up to 30–35% hike)

ServiceNow Ticketing | Office 365 | Active Directory | Basic Azure AD | Outlook | MS Teams | Basic Networking

• L1 technical support via calls, chat & tickets
• Incident handling & ServiceNow updates
• SLA-based resolution & escalation
• Excellent communication skills
• Willingness to work in rotational shifts

Please mention subject line: Service Desk - Pune/Bangalore

#Hiring #ServiceDesk #L1Support #ITJobs #PuneJobs #ServiceNow #Office365 #ActiveDirectory #ImmediateJoiners