Service Desk Representative Analyst II

Allstate India Pvt Ltd; Pune City; On-site; INR 400,000 - 700,000; Full time

Job summary

Allstate India Private Limited, part of The Allstate Corporation, is seeking a Service Desk Representative Analyst II to join the IT support team in Pune. You will handle technical issues, support users, and participate in deployment of new applications and services.

The role requires up to 2 years of experience, a 4-year bachelor’s degree (preferred), and strong communication with users and IT personnel. This position is on-site at Pune with opportunities for growth and knowledge sharing.

Qualifications

• 4 year Bachelor’s Degree preferred.
• 0-2 years experience preferred.
• Strong IT support skills and ability to communicate with users and IT staff.

Responsibilities

• Collaborate with IT teams to implement system improvements and deployments.
• Train and mentor less experienced service desk analysts.
• Provide technical support for hardware and software issues.
• Develop and maintain detailed knowledge base documentation.
• Analyze and resolve technical problems including network, hardware and software.
• Monitor system performance and contribute to audits to ensure IT standards.

Skills

Information Technology (IT) Systems

Shift Time

Education

Bachelors Degree (4-year)

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization. This role requires an understanding of IT systems, problem-solving skills, and the ability to communicate effectively with users and IT personnel.

Key Responsibilities

• Collaborate with IT teams to implement system improvements and participate in the deployment of new applications and services.
• Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
• Provide technical support for both hardware and software issues encountered by users.
• Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.
• Analyze and resolve technical problems, including network, hardware, and software issues.
• Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.
• Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Primary Skills

• Information Technology (IT) Systems
• Shift Time

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India.

Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation.

The India talent center was set up in 2012 and operates under the corporation's Good Hands promise.

As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation.

With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.

We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent.

We want you to be our next great addition.