Service Desk quality Analyst

Tata Consultancy Services; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking a Service Desk Quality Analyst with 3 to 6 years of experience to audit ticket and interaction quality. Location is Bengaluru only, with notice periods under 30 days sought.

The role focuses on IT service management, KPI analysis, root-cause and trend analysis, and data-driven reporting to drive process improvements and automation awareness. Immediate hiring for skilled professionals.

Qualifications

• Experience auditing tickets and interactions for quality.
• Knowledge of service management processes and KPIs.
• Strong data analysis and reporting skills.

Responsibilities

• Audit and improve ticket/interaction quality.
• Identify root causes and trends in service quality.
• Provide coaching and feedback to agents.

Skills

ITSM

KPI Analysis

RCA

Data Analysis

Reporting

Technical Support

Communication

Coaching

Process Improvement

Job description

Role : Service desk quality Analyst

YOE : 3 to 6

Location : Bengaluru only

Notice Periods : should be less than 30 days

JD:

Ticket and Interaction Quality Auditing TBD TBD TBD TBD IS-USWC-3.0-Software New hiring for Ametek No suitable profiles are available with the required skills Bangalore, Yashwantpur Offshore 5207972 Yes IT Service Management Knowledge Service-Level and KPI Analysis Root-Cause and Trend Analysis Data Analysis and Reporting Technical Support Understanding Communication Quality Coaching and Feedback Quality Calibration Process Improvement and Automation Awareness