Service desk Engineer- International voice support

BharatHire.Com Private Limited; Dadri; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Fixed shift rotation

Stable role

Learning exposure

Job summary

BharatHire.Com Private Limited in India is seeking an International voice-based Service Desk analyst for L1 IT support. You will handle inbound calls, log and resolve tickets using ServiceNow, and troubleshoot AD, VPN, Citrix, VDI, and RSA issues.

This role requires strong communication, ability to manage high call volumes in rotational shifts, and a customer-focused approach to meet SLAs and achieve first-call resolution.

Qualifications

• Customer-focused IT support analyst with international voice experience.
• Strong communication and troubleshooting skills.
• Ticketing exposure and ability to manage high call volumes in rotational shifts.

Responsibilities

• Handle inbound calls in a rotational shift pattern.
• Log and resolve tickets using ServiceNow.
• Troubleshoot AD, VPN, Citrix, VDI, RSA issues to meet SLAs.
• Ensure first call resolution across shifts.

Skills

International voice support

Communication skills

Troubleshooting

Ticketing systems

High call volumes

Tools

ServiceNow

Active Directory

VPN

Citrix

VDI

RSA

Job description

International voice-based Service Desk role handling L1 IT support. Manage inbound calls, log and resolve tickets using ServiceNow, troubleshoot AD, VPN, Citrix, VDI, RSA issues, meet SLAs, ensure first call resolution in 247 WFO shifts

Required Candidate profile

Customer-focused IT support analyst with international voice experience, strong communication, troubleshooting skills, ticketing exposure, and ability to manage high call volumes in rotational shifts.

Perks and benefits

Fixed shift rotation,stable role,learning exposure