Service Desk Engineer - German Language Expert

Pracyva Consulting Services; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Pracyva Consulting Services in Bengaluru, India, seeks an IT Support Specialist to provide L1 support to German-speaking users via calls, email, and chat. The role requires practical troubleshooting across Windows OS, MS Office/Microsoft 365, and basic networking.

You will log and track incidents using ServiceNow or similar ITSM tools, ensure SLA adherence, and escalate complex issues to appropriate teams as needed. Fluency in German and English is essential.

Qualifications

• 3 years of experience in IT Service Desk / Helpdesk Support.
• Proficient in German and English communication.
• Experience with Windows OS, MS 365, Active Directory, and ITSM tools.

Responsibilities

• Provide L1 IT support to German-speaking users via calls, email, and chat.
• Troubleshoot hardware, software, Windows OS, and basic network issues.
• Log, track, and resolve incidents using ticketing tools.
• Ensure SLA compliance and elevate issues to the appropriate support teams.

Skills

German language

IT support

Windows OS

MS Office / Microsoft 365

Active Directory

ServiceNow / ITSM

Tools

ServiceNow

Job description

Role & responsibilities

Key Responsibilities:

• Provide L1 IT support to German-speaking users via calls, email, and chat.
• Troubleshoot hardware, software, Windows OS, and basic network issues.
• Log, track, and resolve incidents using ticketing tools.
• Ensure SLA compliance and elevate issues to the appropriate support teams.

Required Skills:

• 3 years of experience in IT Service Desk / Helpdesk Support
• Good German and English communication skills
• Knowledge of Windows OS, MS Office / Microsoft 365, and Active Directory
• Experience with ServiceNow or other ITSM tools
• Willingness to work in rotational shifts, if required