Service Desk Associate- only person with disability

Jobs for Humanity; Dadri; On-site; INR 220,000 - 340,000; Full time

Job summary

Jobs for Humanity is seeking a Service Desk Associate (for a candidate with a disability) to handle customer interactions, log issues, and provide ITSM guidance from Noida. The role requires 1–2 years of tech support experience and skills in troubleshooting, LAN and WAN.

Candidates should be comfortable communicating via phone and email and capable of working with cross‑department teams to resolve system problems promptly.

Qualifications

• 1–2 years experience in tech support.
• Troubleshooting, LAN and WAN skills required.
• Disability focus: Locomotor disability / low vision up to 50% / thalassemia / hemophilia.

Responsibilities

• Manages customer interactions & records reported issues in the ITSM.
• Identifies issues, applies fixes and investigates root causes per internal guidelines.
• Provides technical guidance via telephone and e-mail to identify, prioritize, and resolve problems.
• Screens, refers and diagnoses internal inquiries and work requests related to PC maintenance.
• Acts as liaison between customers and departments to ensure online system problems are resolved timely.

Skills

Troubleshooting

LAN

WAN

Education

B.Tech

MCA

BCA

Job description

Service Desk Associate- only person with disability

• Full-time

Saira's client

Open Requirements for PERSON WITH DISABILITY

Role- Service Desk Associate

Location- Noida

Experience- 1 to 2 years exp in tech support

Skills- Trouble shooting, LAN, WAN

Disability Type- Locomotor Disability, Low vision up to 50%, Thalassemia, Hemophilia

Role Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

B.tech, MCA & BCA

All your information will be kept confidential according to EEO guidelines.