Service Desk Analyst

Tata Consultancy Services; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking an Infrastructure Support Associate to handle voice-based customer and technical support. You will address user queries, resolve issues, and ensure smooth operation across desktop, hardware, messaging, and networks.

The role requires willingness to work night shifts and weekends, plus experience with international voice processes. Strong communication skills and a customer-first approach are essential for success in this position.

Qualifications

• Must have infrastructure technical support experience.
• Willingness to work night shifts and weekends.
• Good functional knowledge of desktop, hardware, messaging, networks.
• Excellent communication skills.
• Must have International voice process experience.

Responsibilities

• Voice Process
• Customer Support
• Technical Support
• Communicating with users
• User query/issue handling

Skills

Infrastructure support

Night shifts

International voice process experience

Desktop hardware networking knowledge

Excellent communication skills

Job description

Role & responsibilities

Desired Competencies (Technical/Behavioural Competency)

Must-Have**

(Ideally should not be more than 2-4)

• Infrastructure technical support experience
• Willingness to work in night shifts and weekends
• Good functional knowledge of desktop/hardware/messaging/networks
• Excellent communication skills
• Must have International voice process experience

Good-to-Have

• CompTIA A+, N+, ITIL Foundation certification

Preferred candidate profile

SN

Responsibility of / Expectations from the Role

1. Voice Process
2. Customer Support
3. Technical Support
4. Communicating with users
5. User query/issue handling