Service Desk Analyst

Ascendion; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Ascendion is seeking a Service Desk Analyst to provide first-level IT support for end users in Bangalore, focusing on Microsoft 365, Windows, and enterprise applications.

Responsibilities include L1 support for M365 apps (Outlook, Teams, OneDrive, Exchange Online) and troubleshooting issues related to email, account access, password resets, and shared mailboxes. Location: Bangalore.

Qualifications

• Assist with L1 IT support for end users across Microsoft 365 suite and enterprise apps.
• Provide timely and professional incident resolution and service requests handling.
• Maintain high levels of customer service and clear communication.

Responsibilities

• Provide L1 support for Microsoft 365 applications, Outlook, Teams, OneDrive, and Exchange Online.
• Troubleshoot user issues related to email, account access, password resets, and shared mailboxes.

Tools

Active Directory

VPN

ITSM tool

Windows OS

Exchange Online

Outlook

Teams

Job description

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About The Role

Provide first-level technical support for end users, ensuring timely resolution of IT incidents and service requests related to Microsoft 365, Windows, and enterprise applications.
Job Title: Service desk analyst

Key Responsibilities

• Provide L1 support for Microsoft 365 applications, Outlook, Teams, OneDrive, and Exchange Online.
• Troubleshoot user issues related to email, account access, password resets, and shared mailboxes.

Minimum Qualifications

• Assist with Active Directory user account management, onboarding, and offboarding activities.
• Support VPN connectivity, Windows OS, shared folders, and workplace applications.
• Monitor and manage incidents and service requests through the ITSM tool, ensuring SLA compliance.
• Document troubleshooting steps, resolutions, and ticket updates accurately.
• Escalate complex issues to L2/L3 teams and provide timely updates to users.
• Deliver remote support and maintain high levels of customer service.

Location: Bangalore

Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!