Service Delivery Specialist - B

Capgemini; Chennai; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A global consulting firm in Chennai is looking for a professional to lead and enhance client-focused procurement services. The ideal candidate will help meet service KPIs, support junior team members, and ensure process compliance. Strong understanding of P2P processes is essential. This position offers a dynamic environment with opportunities for growth and process improvement.

Qualifications

• Demonstrates knowledge of processes and procedures relevant to the function.
• Understanding of P2P processes and cross-functional work.

Responsibilities

• Leads the delivery of client-focused procurement services.
• Participates in meeting service KPIs through time-sensitive activities.
• Monitors process adherence and supports problem-solving for junior professionals.

Job description

Leads the delivery of client-focused procurement services and continuously strives to improve them. Participates in meeting service KPIs by executing diverse and time-sensitive activities while considering compliance, quality, and efficiency of delivery. Develops business intimacy with local stakeholders. May lead and/or provide support to other team members in resolving operational issues within own process expertise.Role Overview:- Provides services according to the service delivery scope to meet specific KPIs.- Supports delivery of procurement services into the business.- Maintains a proactive working attitude towards the client.- Has basic knowledge of the stakeholder community within the work perimeter.- Manages relationships with stakeholders.- Understands P2P processes and has knowledge about cross-functional work.- Monitors process adherence across work perimeter and escalates as needed.- Coordinates/supports junior professionals in process adherence and problem-solving.- Identifies, reports, and participates in process improvements implementation.General Responsibilities / Accountabilities:- Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets.- Demonstrates knowledge of processes and procedures relevant to the function.- Accountable for process compliance within the work perimeter.- Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion.- Responsive to local stakeholders in solving day-to-day activities.- Provides subject matter expertise as needed by other team members.- Supports junior professionals in day-to-day activities.- Helps the team to achieve common goals.- Acts according to overall procurement policies and processes.- Continually strives to simplify, standardize, and improve processes.- Continually seeks out ways to improve client satisfaction.- Proactively shares knowledge on P2P and service delivery procedures with other service delivery team members.- Supports transformation projects activities.,

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