Service Delivery Ops Associate Manager

Accenture Solutions; Mumbai Suburban; On-site; INR 14,00,000 - 20,00,000; Full time

Job summary

A leading consulting firm in Mumbai seeks a Service Delivery Ops Associate Manager with over 10 years of payroll experience. The role involves improving workforce productivity, defining payroll delivery models, and managing small teams. Ideal candidates must have strong analytical skills and experience with payroll systems. This position may require working in rotational shifts.

Qualifications

• Minimum 10 years of experience in payroll.
• Experience with payroll systems and tools required.
• Strong problem-solving and analytical skills.

Responsibilities

• Analyze and solve moderately complex problems.
• Create new solutions adapting existing methods.
• Manage medium-small sized teams or work efforts.

Skills

Hands-on experience in running payroll

Payroll Systems and CRM/Workflow tools

MS Office

Email Writing Skills

Problem-solving skills

Verbal Communication

Customer Service Skills

Oracle SNOW

Education

Any Graduation

Job description

About The Role

Skill required: Payroll - Payroll Organization Design

Designation: Service Delivery Ops Associate Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

What would you do?

Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs. Incorporate payroll experience into US/UK/International contexts. Define the payroll service delivery model, including roles and responsibilities related to processing, administration, garnishments, taxes, time and attendance, shared service centers, call centers, and other functions. Clarify roles and responsibilities for payroll-related jobs and positions.

What are we looking for?

• Hands-on experience in running payroll
• Payroll Systems and CRM/Workflow tools
• MS Office
• Email Writing Skills
• Problem-solving skills (Analytical skills, Collaborative thinking, Adaptability)
• Verbal Communication: Sentence mastery, vocabulary, fluency, pronunciation
• Customer Service Skills
• Oracle SNOW

Roles and Responsibilities:

Analyze and solve moderately complex problems. Create new solutions, leveraging and adapting existing methods and procedures as needed. Understand the strategic direction set by senior management related to team goals. Interact primarily with direct supervisors or team leads, and also with peers and management levels at clients or within Accenture. Require minimal guidance in determining methods and procedures for new assignments. Decisions often impact the team and occasionally other teams. Manage medium-small sized teams or work efforts at a client or within Accenture. Note: This role may require working in rotational shifts.

Qualification

Any Graduation