Service Delivery Manager-German C1 Level

Infotel UK Consulting; Maharashtra; On-site; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Family Leave (Maternity, Paternity)

Training & Development

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Job summary

A leading IT consulting firm in Maharashtra is looking for a bilingual Service Delivery Manager proficient in German at C1 level. This role demands over 12 years of experience in service delivery management, ensuring compliance with SLAs while leading a team. The candidate should demonstrate strong familiarity with ITIL best practices and possess excellent customer service skills. The company offers a collaborative work environment with diverse benefits, including family leave and training opportunities.

Qualifications

• 12+ years of experience in service delivery management or a related field.
• Demonstrated experience in meeting SLAs and delivering IT services successfully.
• Strong familiarity with the ITIL framework and service management best practices.

Responsibilities

• Manage the end-to-end delivery of IT services to meet SLAs.
• Facilitate communication with German-speaking clients.
• Lead a team and resolve customer escalated issues.

Skills

Fluency in German at C1 level

Problem-solving skills

Leadership skills

Customer-centric approach

Education

Relevant certifications such as ITIL Foundation or ITIL Practitioner

Job description

Service Delivery Manager-German C1 Level

6 days ago Be among the first 25 applicants

Infotel India is excited to announce an opportunity for a bilingual Service Delivery Manager, proficient in German at C1 level, to join our dynamic team. In this role, you will oversee the delivery of IT services for our diverse clientele, ensuring that all customer requirements are met with excellence and precision.

Responsibilities

• Manage the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction
• Facilitate communication between clients and service delivery teams, ensuring that German-speaking customers receive tailored support
• Implement and oversee service delivery processes, fostering a culture of continuous improvement
• Analyze service performance metrics, identifying trends and areas for enhancement
• Lead a team of service delivery professionals, providing support and mentoring as needed
• Address and resolve escalated customer issues swiftly and effectively
• Build and maintain strong relationships with clients, gathering feedback and understanding their evolving needs
• Stay informed about industry trends and best practices related to service delivery management

Requirements

• 12+ years of experience in service delivery management or a related field
• Fluency in German at C1 level, with excellent verbal and written communication skills
• Demonstrated experience in meeting SLAs and delivering IT services successfully
• Strong familiarity with the ITIL framework and service management best practices
• Exceptional leadership, organizational, and interpersonal skills
• Proficiency in problem-solving and conflict resolution
• A customer-centric approach to service delivery
• Experience in the IT consulting sector is highly desirable
• Relevant certifications such as ITIL Foundation or ITIL Practitioner are advantageous

Benefits

• Family Leave (Maternity, Paternity)
• Training & Development
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.

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