Service Delivery Manager - F&A - I2C 4D

Genpact Ltd.; India; Hybrid; INR 1,500,000 - 2,800,000; Full time

Job summary

Genpact Ltd. in India seeks a Service Delivery Manager for F&A I2C to lead end-to-end Order to Cash operations with minimal supervision, ensuring accuracy and timely delivery.

You will partner with US/EMEA clients, drive process improvements, and coach managers and teams while exploring automation to boost efficiency and service levels. This role offers exposure to AI-driven finance solutions and cross-region scaling opportunities.

Qualifications

• Oversee end-to-end OTC process with minimal supervision.
• Maintain strong client relations and business acumen.
• Speak with US and EMEA clients to resolve disputes.
• Identify automation opportunities to improve efficiency.
• Lead and coach Managers & Assistant Managers to drive performance.
• Ensure governance and SLA reporting, driving continuous improvement.

Responsibilities

• Manage and own the OTC process end-to-end with minimal supervision.
• Build and sustain client relations and business acumen.
• Discuss inputs with US/EMEA clients to resolve disputes and ensure alignment.
• Leverage analytics to deliver actionable insights and recommendations.
• Coach and develop managers and teams to improve key metrics and delivery.

Skills

Accounting

AR Management

Collections Management

Data Visualization

Data Literacy

Lean Six Sigma

Client Relations

Team Leadership

Education

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Job description

Service Delivery Manager - F&A - I2C**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Manage and own the end-to-end OTC process with minimum supervision.• Maintain strong customer relations & business acumen.• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections.• Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.• Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.• Should be able to speak to the US and EMEA based clients to discuss the input and resolve any queries for disputes.• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.• Actively manage the business continuity plans for the process.• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.• Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance.• Support team priorities and initiatives and effectively manage workload.• Team management & negotiation skills. Must have a Problem-solving attitude.• Lookout for automation opportunities to bring efficiency.• Partner with Human Resources to manage client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention.• Confirm that proper escalation procedures are followed according to established business practices.• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.• Understanding and Reporting of Service Level Agreement• Deliver the required data for audit purposes.• Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.• Participate in governance meetings at country / region level; Closely collaborate with the team and ensure right collaboration between team members to meet deliverables.• Making the accounting process controls established through the internal policies.• Daily Quality Check for the matching which team has matched.• Updating FLM Cockpit daily**Qualifications**Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance**Certifications**ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP**Required Skills**Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**F&A - I2C**Remote Type -**Hybrid**Work Shift -**Night Job (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.