Service Delivery Manager - F&A - FP&A 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Genpact is seeking a Service Delivery Manager for FP&A to lead large FP&A operations, ensure SLA delivery, and drive budgeting, forecasting, and variance analysis across client teams in India.

You will coach a high-performance FP&A team, optimize processes with advanced Excel, automation, and analytics, and build trusted client relationships through transparent reporting and insights, shaping financial strategy for global enterprises.

Qualifications

• Bachelor's degree in Accounting, Commerce, Economics or Finance.
• CFA and/or CPA certification is highly preferred.
• Strong data analytics, reporting, and financial modelling skills.
• Excellent English communication and stakeholder management abilities.

Responsibilities

• Lead and manage large FP&A operations, ensuring consistent delivery against SLAs, KPIs, and client expectations across budgeting, forecasting, and variance analysis.
• Drive yearly financial planning and monthly forecasting processes, covering revenue, costs, headcount, capacity utilization, and efficiency targets.
• Review performance dashboards and conduct variance analysis, presenting financial insights and recommendations to clients and senior leadership.
• Manage stakeholder relationships by providing accurate, client-wise financial reporting and insights into key business drivers.
• Oversee team performance by setting goals, monitoring outcomes, and ensuring corrective actions are implemented to achieve financial targets.
• Act as a people manager—leading hiring, coaching, structured learning paths, and building a high-performance FP&A team.
• Identify and drive process improvements, leveraging advanced Excel tools, automation (Macros/VBA), and analytics to improve efficiency and accuracy.

Skills

Data Analytics

Executive Presence

Financial Analysis

Financial Management

Financial Operations

FP&A

Microsoft Office

Education

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

CFA - SkillabSkillab

CPA - Perfekt SzolnokPerfekt Szolnok

Tools

Excel

Macros/VBA

Analytics

Job description

Service Delivery Manager - F&A - FP&A

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

Lead and manage large FP&A operations, ensuring consistent delivery against SLAs, KPIs, and client expectations across budgeting, forecasting, and variance analysis.

Drive yearly financial planning and monthly forecasting processes, covering revenue, costs, headcount, capacity utilization, and efficiency targets.

Review performance dashboards and conduct variance analysis, presenting financial insights and recommendations to clients and senior leadership.

Manage stakeholder relationships by providing accurate, client-wise financial reporting and insights into key business drivers.

Oversee team performance by setting goals, monitoring outcomes, and ensuring corrective actions are implemented to achieve financial targets.

Act as a people manager-leading hiring, coaching, structured learning paths, and building a high-performance FP&A team.

Identify and drive process improvements, leveraging advanced Excel tools, automation (Macros/VBA), and analytics to improve efficiency and accuracy.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

Data Analytics, Executive Presence, Financial Analysis Reporting, Financial Management, Financial Operations, Financial Planning and Analysis (FP&A), Microsoft Office

Language

English (Required)

Language Proficiency

Advanced - C1

Additional Job Location

-

Job Type

Regular

Master Skill List

F&A - FP&A

Remote Type

Office

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.