Service Delivery Manager - F&A - FP&A 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact in India is seeking a Service Delivery Manager - F&A - FP&A to lead end-to-end FP&A processes, driving financial performance with cross-functional collaboration.

You will oversee forecasting, budgeting, and reporting across the business units, leveraging AI-enabled analytics to deliver actionable insights.

Qualifications

• Bachelor's degrees in accounting/commerce/economics/finance or Master's in Finance.
• Proven expertise in FP&A, budgeting, forecasting and financial reporting.
• Strong analytical and dashboarding skills.

Responsibilities

• Lead end-to-end performance management and reporting processes aligned with business needs.
• Drive forecasting and reporting improvements by mapping requirements to reports.
• Support budgeting activities including development, consolidation, and updates.
• Prepare and analyze reporting packs across trial balance lines with budgets and forecasts.
• Present analytical reviews of P&L, balance sheet, and cash flow to stakeholders.
• Monitor performance against targets and ensure adherence to SLAs and quality standards.
• Lead people management activities including appraisals and employee development.

Skills

Financial Analysis

Forecasting

Reporting

Budgeting

FP&A

Data Analytics

Microsoft Office

Education

Bachelor's degree in Accounting

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's in Finance

Tools

Microsoft Excel

Job description

Service Delivery Manager - F&A - FP&A

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

• Lead end-to-end performance management and reporting processes, ensuring timely delivery of standardized reporting packs aligned with business needs.
• Drive improvements in forecasting and reporting by mapping business requirements to existing reports and rationalizing reporting processes.
• Support budgeting activities, including development, consolidation, and updates in line with client budget calendars.
• Prepare and analyze reporting packs across trial balance lines, comparing actuals with budgets and forecasts to deliver actionable insights.
• Conduct financial planning and forecasting across revenue and expense lines, including headcount, compensation, and efficiency metrics.
• Present analytical reviews of business unit P&L, balance sheet, and cash flow statements to stakeholders.
• Monitor performance against targets and budgets, identifying key drivers and recommending corrective actions.
• Ensure compliance with SLAs, audit requirements, and quality standards in FP&A service delivery.
• Lead people management activities including appraisals, mentoring, career development, and employee engagement.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

Business Analysis, Critical Thinking, Customer Experience (CX), Data Analytics, Financial Analysis Reporting, Financial Management, Financial Operations, Financial Planning and Analysis (FP&A), General Ledger (GL), Microsoft Office

Language

English (Required)

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

F&A - FP&A

Remote Type

Office

Work Shift

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.