Service Delivery Leader - S&P - Procurement Ops 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Genpact in India seeks a Service Delivery Leader for S&P Procurement Ops to drive sourcing execution, RFx events, and supplier negotiations.

You will partner with client category teams, manage cost-saving initiatives, and ensure SOP-compliant contracts while guiding business requestors to optimal outcomes.

This role focuses on delivering measurable savings and streamlined procurement operations within a fast-moving, innovation-driven environment.

Qualifications

• Experience defining sourcing events and requirements for procurement.
• Ability to develop sourcing strategies and manage RFx processes.
• Proven track record in supplier negotiations and cost savings.

Responsibilities

• Assist client category teams in defining sourcing needs and documents.
• Identify savings opportunities by analyzing spend data with analytics teams.
• Create RFPs, coordinate RFIs, analyze responses and negotiate with suppliers.
• Evaluate vendors, negotiate contracts and ensure SOP-compliant practices.
• Prepare sourcing documents, perform contract redlining and approvals.
• Support spend analysis, KPI reporting and supplier performance reviews.
• Simplify purchasing via catalogs and digitization initiatives.
• Collaborate with business requestors and procurement teams to maximize value.

Skills

Sourcing execution

RFx management

Negotiation

Spend analysis

Job description

Service Delivery Leader - S&P - Procurement Ops

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

The Indirect Sourcing Assistant Manager for Sourcing Execution is responsible to work on sourcing execution role with the client category sourcing teams, clients' stakeholders and to understand their need for running sourcing events, to define and develop a sourcing strategy, manage RFx sourcing for mid to high events, and solicit competitive proposals from qualified suppliers, negotiating with suppliers while delivering results to the customer. Collaborating with internal key stakeholders and category management to oversee sourcing activities, negotiate prices, manage payment terms, achieve Total Cost of Ownership (TCO) savings, counter cost increase proposals, generate sourcing documents, conduct supplier evaluations, and provide guidance to business requestors in adhering to the sourcing management process (SMP). Conduct commercial contracts negotiations, drafting and reviewing while ensuring proper risk mitigation using standard operating procedures (SOPs), job aids, templates, methodologies, and knowledge gained via the Procurement Academy. Resourcefully organize the negotiation and approval of associated deliverables within the SMP and proactively seek value, cost savings, and efficiency opportunities across assigned cases. Act as a strong facilitator, guiding and leading the business requestor to get the best contractual results and connect retail client business and operating units to create, assess, negotiate, and finalize supplier contracts to procure goods and services. This involves collaborating with Business Requestors and Suppliers on the agreement's key business provisions to ensure conformance with all agreed upon business points. Proactively tackles various challenges, from routine administrative tasks to complex problem-solving. This will require working directly with Client and may be our Genpact Category Management team at times. The major interaction will be with the English-speaking customers, in the process of sourcing project planning and execution.

Responsibilities

• Assist the client category team as they work to define their need for running sourcing events. Specifically, helping them draft a requirement or specification document (i.e. SOW, position posting, etc.), document business requirements
• Should have the know-how and experience of identifying savings opportunities by slicing and dicing the spend data. Work closely with the spend analytics team to help with the data
• Work will include creating RFP documents, coordinating supplier RFIs, analysing responses, and where needed supplier negotiations and selection
• Experienced in pre-qualifying suppliers, spend analysis, evaluation of vendor quotations utilizing appropriate negotiation and purchasing analysis techniques and implementation of contracts with emphasis on quality, price, delivery, and service necessary to meet requirements, order processing & negotiations with vendor, savings tracking, compliance, infrastructure projects, Policy and Procedure Formulation & Material Management etc.
• Contract related support to the client category team - contract drafting, redlining, contract negotiations, understanding of contract clauses and working with contract managers and supplier legal team to convince them to agree on client's standard agreement template and clauses.
• Perform spend analysis, maintain reports, conduct research in support of category plans.
• Work with client category leaders to develop alternate sources to single source relationships, and evaluate incumbent and/or new sources
• The incumbent would be responsible to simplify purchasing for end customers by creating catalogues, punch-out sites and digitization
• Good at commun