Service Delivery Leader - Medical Coding

Optum India; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Optum India is seeking a Senior Manager-level professional to lead healthcare projects in Bengaluru. You will oversee personnel, performance, discipline, and client interactions while driving process improvements and compliance.

A strong background in allied sciences and CPC certification is required, with extensive experience managing 200+ associates across healthcare business lines. The role emphasizes leadership, strategic planning, and collaboration with senior management to optimize

Qualifications

• Must hold CPC certification with active license.
• 12+ years of industry experience with 8–9 years in people handling.
• Experience managing 200+ associates across healthcare businesses.
• Experience serving as a Senior Manager or above in latest role.
• From allied sciences background.

Responsibilities

• Manage overall personnel, performance, and discipline of the assigned project(s).
• Provide expertise and leadership in the assigned functional area.
• Manage relationships with internal stakeholders and functions.
• Lead client interactions and front-line client communication.
• Review periodic reports and metrics; drive process improvements.
• Oversee risk, audits, and compliance in operations.
• Support quality initiatives and maintain positive morale and teamwork.
• Set priorities, direct staff, and resolve problems; coach regularly.
• Plan, implement, and evaluate operations and changes for projects.
• Manage attrition, retention strategies, and annual business plans.

Skills

CPC Certified

People Handling

Leadership of large teams

Senior Manager experience

US Healthcare knowledge

Education

Allied sciences background

Science/Anatomy related degree

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Caring. Connecting. Growing together.

Primary Responsibilities

• Manage overall personnel, performance, and discipline of the assigned project(s)
• Provide expertise and leadership in assigned functional area
• Manage relationship with internal stake-holders and functions
• Manage all client interaction and client communication. Should front end the relationship with the client
• Review and analysis of periodic reports and metrics
• Evaluation of operational practices and procedures
• Provide support to quality initiatives targeted towards process improvements
• Actively be involved in the internal audit support, ensuring all compliance parameters are met
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
• Provide direction to staff; ensure resolution of problems; sets priorities
• Actively provide inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
• Manage attrition and building retention strategies
• Preparation of annual business plans including operating budgets
• Negotiate solutions, resolve conflicts, and anticipate/handle critical situations
• Provide regular performance feedback and giving frequent formal and informal coaching sessions
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility

To apply to an internal job, employees must meet the following criteria:

• Employees may choose to apply for any of the following:
• Positions within the same grade/Positions at one grade higher than their current position
• To be considered, your last performance review rating should be a "Meets Expectations" or better
• You will need to have been in your current position for a minimum of 12 months before applying for a new position. If you have not been in your current position for at least 12 months, You should discuss your career interest with your manager and business leader (SG31+)

and obtain documented alignment from the SG31+ business leader and the respective Human Capital Partner for the business before applying.

Required Qualifications

• Mandate CPC Certified (with Active License)
• 12+ years of Industry experience with a minimum of 8-9 years' experience of People Handling
• Experience of handling 200+ associates working in diverse healthcare businesses
• Experience to have served as a Senior Manager or above in their latest role
• From Allied sciences Background

Preferred Qualifications

• Graduate in any discipline from Science or Anatomy related background
• From Healthcare Background and Knowledge of US Healthcare
• Health Insurance knowledge, managed care experience
• Proven good analytical and comprehension skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.