Service Delivery Leader - F&A - I2C 3

Genpact; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Genpact is seeking a Service Delivery Leader for F&A - I2C to oversee invoice-to-cash and order management operations. You will supervise and guide a large team to achieve timely, accurate delivery while maintaining strong stakeholder relations.

You will drive process improvements, governance, and reporting, with emphasis on transforming the customer experience in the CPG/ Life Sciences space. Strong SOX and accounting expertise are essential.

Qualifications

• Bachelor's degrees in Accounting, Commerce, Economics or Finance required.
• Professional certifications in accounting and SAP systems preferred.
• Experience with Invoice to Cash and Order Management processes.
• Strong SOX compliance understanding.

Responsibilities

• Ensure Invoice to Cash activities align with service standards and customer experience.
• Coordinate with Accounts departments to ensure transactions are correctly processed and accounted for.
• Provide governance through reporting and analysis; regularly discuss operational issues and CTQs with stakeholders.
• Review team output for appropriate process treatment and accuracy in Order to Cash.
• Lead SOX adherence within the team and resolve accounting issues promptly.
• Drive improvements to systems or processes to enhance reporting capabilities and efficiency.
• Manage cross-functional team delivery of milestones and performance via regular appraisals.
• Oversee Order Management scope from receipt to returns, including 3PLs and distribution centers.
• Build capabilities using Lean Digital techniques to improve customer experience and business value.

Skills

Accounting

AR

Billing & Cash

ARM

Client Relations

Data Visualization

Deductions

Lean Six Sigma

Project Management

Quote to Cash

Education

Bachelor's in Accounting

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Masters in Finance

ACCA

CIMA

SAP S/4HANA Financial Accounting

Excel Certification

Blackline Certification

Tools

Excel

Power BI

SAP

Job description

Service Delivery Leader - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

We are inviting applications for the role ofLead, Service Delivery Leader F&A - I2C 3

In this role, the incumbent willrequire excellent organizational and analytical skills to handle the transaction flow, provide direction, and coordinate Order & Cash& Order managementfunctions to ensuretimelyclosure & delivery. The incumbent willbe responsible fordailysupervision and efficiency of the team. Manage and provide overall direction and guidance to deliver operational goals within assigned areas and ensuretimelyandaccuratecompletion of work with excellent stakeholder management skills.

Should have managedlarge sizedInvoice to Cash Teams for a meaningful period andpossessexcellent domain & hands onexpertisein Invoice to Cash (Billing, Collections, Cash Applications & Factoring)and Order Management with experience in Leading transition from Global Markets

Responsibilities

• Ensure Invoice to Cash activities are performed according to agreed Service Standards and Customer Experience
• Work closely with other Accounts Departments to understand business transactions and ensure they are processed and accounted for appropriately and accurately
• Ensure process governance including reporting and analysis to key stakeholders – communicate on a regular basis to discuss operational issues, key metrics, CTQ’s (internally &/or externally)
• Review andanalyzethe team’s output forappropriate processtreatment, completeness and accuracy related to Order to Cash
• Understand the SOX Regulations andalways ensure adherence by the teams
• Act as point of escalation to resolve accounting and reporting related issuesin a timely mannerand ensure all queries aredealt withaccurately and efficiently
• Evaluate and recommend improvements to systems or other processes to maximize the use of information system resources to develop comprehensive reporting models
• Provideday-to-daymanagement of thecross-functionalteam in assigning andmonitoringdeliverables, and motivating and leading the teams to improve performance and work product
• Develop the team through effective performance management and monthly appraisals
• The scope of the Order Management function would start from activities/processes starting from Order Receipt, Order Entry, Resolving Blocks, Order Fulfillment which includes interactions with the 3PLs, Plants/Distribution Centers, Inventory Controllers, Managing Customer Communications to handle expedites, changes, balancing queries/complaints/critical issues and managing Returns Authorization process, and its broader interactions with the Physical Supply Chain.
• The function wouldbe responsible forbuilding industry leading capabilitiesutilizingour deep domainexpertiseand Lean Digital capabilities to drive transformative Customer Experience for clients’ customers anddeliverycommercial business value.
• The function wouldbe responsible fordriving customer conversations in this area, driving structure toclients’problemsand delivering transformation solutions thereby driving revenue growth.
• The function would alsobe responsible forevangelizing our capabilities in this area both internally and externally with clients, advisors, analysts through participating in conferences, writing thought leadership articles andparticipatingat conferences.
• While the role will focus on driving OM across verticals, we doanticipatea special focus within the CPG/ Life Sciences industry sector.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Client Relations, Collections Management, Data Visualization, Deductions Management, Lean Six Sigma (LSS), Project Management, Quote to Cash

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Office

Work Shift -

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.