Service Delivery Architect

NTT DATA Global Delivery Services Ltd; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd. is seeking a Service Delivery Architect for Applications, Business Processing, and Infrastructure Services in Noida, India.

You will design and deliver complex outsourcing solutions, collaborating with Architects and delivery teams to meet cost targets and client needs. The role requires strong leadership, communication, and problem-solving skills, with experience in IT outsourcing and the ability to work with global stakeholders.

Qualifications

• Experience in IT outsourcing – infrastructure solutions development, modeling and costing.
• Understanding of services delivery architecture or experience in leading/managing complex multi-tower outsourcing relationships.
• Fluency in English is critical.
• Flexibility to work with Global teams and stakeholders.
• Understanding the impact of automation and efficiencies on solutions.
• Subject matter expert in at least one service area or technology and proficient in multiple service areas and technologies.
• In-depth knowledge of assessing operational risk on profitability and impacts to service delivery.

Responsibilities

• Work collaboratively to ensure design and delivery of projects and programs for clients.
• Collaborate with Technical/Delivery Architects to ensure end-to-end solutions are deliverable and cost-targeted.
• Drive risk identification and management to ensure client needs are met and deliverability.
• Oversee and guide review of solution and delivery architecture.
• Document and drive development of review processes and tools.
• Develop standards around IT services solutions and act as expert consultant to leadership.
• Foster information sharing between organizations and act as agent of change.

Skills

Leadership

Communication

Business Acumen

Technical Skills

Problem Solving

Travel Flexibility

Job description

Service Delivery Architect for Applications, Business Processing, and Infrastructure Services

Job Description

We are currently seeking a Service Delivery Architect for Applications, Business Processing, and Infrastructure Services to join our team in Noida, Karnataka (IN-KA), India (IN).

• Work collaboratively to ensure the successful design (and delivery) of assigned projects and programs for our clients and contributing to the growth targets.
• Work closely with subject matter experts (Technical Architects, Principal Architects, Delivery resources) to ensure the end-to-end solution is deliverable and meets cost targets.
• Drive risk identification and management to ensure that the solutions designed meet the needs of the client and are deliverable by the practice.
• Oversee and guide review of solution and delivery architecture.
• Understand, document, and drive development of review and approval processes and tools.
• Understand and use competitive financial and benefit analysis.
• Develop and document standards around IT services solutions.
• Serve as an expert consultant to senior leadership and primary and technical architectures.
• Act as an "agent of change" and continuously foster the sharing of customer, architecture, and technical information between organizations.

Key Skills

• Strong leadership, business, technical, analytical, problem solving and verbal and written communication skills with the willingness to travel when required.
• Self-motivation and ability to work on own initiative, as well as be a strong contributor in a team environment, natural drive to learn and pick up new challenges.
• Experience in developing complex solutions to business problems or customer engagements.
• Familiar with technologies and processes used to support and deliver complex multi-tower outsourcing relationships.
• Understand and interpret requirements by probing for information, facilitating consensus building, and synthesizing and translating ideas into actionable requirements.
• Familiarity with industry trends and new developments and using this knowledge in developing differentiated solutions for opportunities.
• Great collaborator with strong and positive influencing/negotiating skills coupled with strategic thinking.

Basic Required Qualifications

• Experience in IT outsourcing – infrastructure solutions development, modeling and costing.
• An understanding of services delivery architecture or experience in leading/ managing complex multi-tower outsourcing relationships.
• Fluency in English is critical.
• Flexibility to work with Global teams and stakeholders.
• Understanding the impact of automation and efficiencies on solutions.
• Subject matter expert in at least one service area or technology and proficient in multiple service areas and technologies.
• In-depth knowledge of assessing operational risk on profitability and impacts to service delivery.

Preferred Qualifications

• Experience in IT Services Delivery – managing multiple delivery teams and/or P&L.
• Relevant Experience and/or Industry Certification (ITIL, DevSecOps, TOGAF, Agile, or Industry cloud certifications) in Service Management and/or Application Development.
• Experience in Web-based applications development and deployment.
• Experience with Microsoft Office / O365 including Macro Design and Programming.
• Experience in VB and/or other development languages suitable for Office and Web-based applications development and deployment.
• Experience in Infrastructure architecting and implementing solutions, while providing ongoing solutions support.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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