Service Coordinator – CCTV & Security Systems

Rudra Shield Pvt. Ltd.; Gurugram District; On-site; INR 420,000 - 600,000; Full time

Job summary

Rudra Shield Private Limited in Gurugram seeks an organized Service Coordinator to manage client communication, engineer scheduling and daily service operations from the office. You will coordinate site readiness, rosters, ERP entries and invoicing after job completion, ensuring timely updates and issue resolution across CCTV & security systems.

Experience in service coordination in electronics/security is preferred; strong Hindi and English communication and proficiency with Excel and ERP/CRM

Qualifications

• Graduate in any discipline with at least 2 years of relevant experience in service coordination.
• Experience scheduling field engineers or technicians through to completion.
• Strong Hindi communication and good English for client emails and written updates.
• Working knowledge of Excel, email and ERP/CRM software.
• Strong organisation, prioritisation, complaint handling and follow-up skills.
• Ability to coordinate across teams and take ownership of pending work.
• Experience in electronic security, fire alarms, access control, IT hardware, networking, HVAC or similar technical service businesses is preferred.

Responsibilities

• Confirm client site readiness, access permissions and visit timings before engineer deployment.
• Prepare daily engineer rosters and coordinate installation, service and maintenance visits with the technical team.
• Create and assign job cards in our ERP with clear scope, customer details and site instructions.
• Coordinate material and tool availability with stores and the technical team before scheduled visits.
• Track job progress, pending work and repeat visits; elevate delays promptly.
• Handle client complaints, provide timely updates and coordinate resolution.
• Collect completed job cards, service reports, photographs and customer acknowledgement.
• Coordinate with accounts for invoice generation after job completion.
• Schedule AMC and preventive maintenance visits.
• Maintain accurate ERP records and daily reports on completed, pending and overdue jobs.

Skills

Field coordination

Hindi communication

English communication

Excel

ERP CRM

Organisational skills

Client communication

Education

Graduate in any discipline

Tools

ERP/CRM software

MS Excel

Job description

Service Coordinator – CCTV & Security Systems

Gurugram | Full-time | Work from Office

Company Description

Rudra Shield Private Limited provides electronic security and safety solutions for residential, commercial and industrial clients. Our services include installation and maintenance of CCTV, fire alarm systems, access control, video door phones, biometric attendance systems and electromagnetic locks.

We focus on reliable service delivery, clear communication and accountability throughout installation and after-sales support.

Role Description

We are seeking an organised, proactive Service Coordinator to manage client communication, engineer scheduling and daily service operations.

This office-based role coordinates jobs from site readiness and engineer deployment through documented completion and handover to accounts for invoicing.

Key Responsibilities

• Confirm client site readiness, access permissions and visit timings before engineer deployment.
• Prepare daily engineer rosters and coordinate installation, service and maintenance visits with the technical team.
• Create and assign job cards in our ERP with clear scope, customer details and site instructions.
• Coordinate material and tool availability with stores and the technical team before scheduled visits.
• Track job progress, pending work and repeat visits; elevate delays promptly.
• Handle client complaints, provide timely updates and coordinate resolution.
• Collect completed job cards, service reports, photographs and customer acknowledgement.
• Coordinate with accounts for invoice generation after job completion.
• Schedule AMC and preventive maintenance visits.
• Maintain accurate ERP records and daily reports on completed, pending and overdue jobs.

Qualifications and Skills

• Graduate in any discipline with at least 2 years of relevant experience in service coordination, after-sales support or field-service operations.
• Experience scheduling field engineers or technicians and following jobs through to completion.
• Strong Hindi communication and good English for client emails and written updates.
• Working knowledge of Excel, email and ERP/CRM software.
• Strong organisation, prioritisation, complaint handling and follow-up skills.
• Ability to coordinate across teams and take ownership of pending work.

Experience in electronic security, fire alarms, access control, IT hardware, networking, HVAC or similar technical service businesses is preferred.

Hands-on installation expertise is not required. Technical diagnosis and installation quality remain the responsibility of the technical team.