Service Analyst

PerkinElmer; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

PerkinElmer in Mumbai is seeking a Service Analyst to transform data into actionable insights for Service Sales and Consumables. You will compile MBRs, support leadership reviews, and maintain engineer KPIs and dashboards, enabling informed decision-making across CE functions.

The role requires 2–4 years in data analytics or service reporting, with strong Excel and Power BI skills, and experience collaborating with international teams.

Qualifications

• Bachelor's degree in Business, Engineering, or a related field.
• 2–4 years of experience in data analytics, business operations, or service reporting.
• Experience working with cross-functional and international teams is a plus.

Responsibilities

• Prepare monthly MBR reports for Service Sales and Consumables.
• Provide data for leadership reviews, huddle files, and key meetings.
• Develop and maintain a monthly tracker for field engineers covering KPIs and visits.
• Deliver inputs to dashboards for Customer Enablement (CE) functions.
• Maintain datasets and standardize data sources for reporting.
• Participate in weekly CE business reviews with analytics support.
• Prepare ad-hoc reports and insights for CE leadership.
• Track Service Sales planner and align with targets.
• Extract data from ServiceMax or similar systems for insights.
• Attend Customer Enablement calls and circulate minutes (MOM).
• Assist in vendor questionnaires and compliance documentation.

Skills

Analytical thinking

Problem solving

Attention to detail

Stakeholder management

Communication skills

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Power BI

ServiceMax

Salesforce

Excel

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Service Analyst

Location(s)

Mumbai

Job Description

Key Responsibilities

• 1. Monthly Business Review (MBR) PreparationCompile and prepare MBR reports for Service Sales and Consumables.Consolidate data, highlight key insights, and share summary notes with relevant stakeholders.
• 2. Leadership SupportProvide accurate and timely data for leadership reviews, Huddle files, and keyService/Consumables meetings.Support CE leaders with data-driven insights and follow-up actions.
• 3. Engineer Performance TrackingDevelop and maintain a monthly tracker for field engineers covering KPIs, productivity, and scheduled visits.Monitor and report performance metrics to identify improvement areas.
• 4. Bowler Chart ReportingDeliver timely inputs to the EMEAI Bowler dashboard for Customer Enablement (CE) functions.Support visual performance reporting and KPI compliance tracking.
• 5. Data ManagementMaintain and update SGRI 3 C 4 datasets and ensure data accuracy for reporting and analysis.Standardize data sources to enable consistent business reporting.
• 6. Business ReviewsParticipate in weekly CE business review discussions on revenue, forecasting, and service performance.Support with pre-review analytics and follow-up documentation.
• 7. Executive SupportPrepare ad-hoc reports, business insights, and presentation inputs as required by CE leadership.
• 8. Sales PlanningTrack and monitor the Service Sales planner, ensuring alignment of targets and performance against business goals.
• 9. Analytics s InsightsExtract data from ServiceMax or similar systems for Service and CE functions.Analyse multi-dimensional business data and provide insights to improve operational efficiency and profitability.
• 10. Meeting SupportAttend Customer Enablement calls, record discussions, and circulate accurate minutes of meetings (MOM).Track open action items and follow up with responsible owners.
• 11. Vendor Management SupportAssist in completing vendor questionnaires, compliance forms, and supporting documentation for Service operations.

Basic Qualifications

• Bachelor's degree in Business, Engineering, or a related field.
• 2-4 years of experience in data analytics, business operations, or service reporting roles.
• Experience in working with cross-functional and international teams is an advantage.

Preferred Characteristics

• Strong analytical and problem-solving skills.
• Excellent proficiency in Microsoft tools, Power BI, or other data visualization tools.
• Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce).
• Attention to detail with strong data accuracy and reporting capabilities.
• Effective communication and stakeholder management skills.