SeniorAdministrator - IT Operations Management, RESTful API, Angular

HCL Technologies Limited; Lucknow; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HCL Technologies Limited in India is seeking a Senior Administrator for IT Operations Management to provide advanced support for ServiceNow ITOM and REST/SOAP APIs. You will resolve incidents, perform root-cause analysis, and improve support processes to deliver high-quality service.

The role requires strong incident management skills, troubleshooting, and effective collaboration with cross-functional teams to ensure secure, compliant, and reliable IT operations.

Qualifications

• In-Depth Knowledge Of Servicenow ITOM And Rest/Soap Apis.
• Strong Understanding Of Incident Management And Root Cause Analysis Methodologies.
• Proficiency In Troubleshooting And Resolving Technical And Security Issues.
• Excellent Communication And Collaboration Skills To Work Effectively With Support Teams And Customers.

Responsibilities

• Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Snow Itom And Rest/Soap Api Management To Ensure Compliance And Operational Efficiency.
• Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis And Deploying Effective Solutions To Resolve Technical And Security Issues Within Snow Environments.
• Lead Knowledge Base Updates And Management Initiatives, Facilitating Training For New Team Members And Coaching Analysts To Enhance Team Capabilities And Service Delivery.
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Strengthen Overall Security Posture.
• Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skills

ServiceNow ITOM

REST / SOAP APIs

Incident Management

Root Cause Analysis

Troubleshooting

Communication & Collaboration

Tools

ServiceNow ITOM

RESTful APIs

Job description

Senior Administrator - IT Operations Management, RESTful API, Angular India

Job Summary

The Senior Administrator for Tools & Automation is responsible for providing advanced technical support and troubleshooting for IT Operations Management (ITOM) tools, primarily focusing on ServiceNow (SNOW) and REST/SOAP APIs. This role plays a critical part in ensuring a high-quality customer experience through effective incident resolution, root cause analysis, and proactive improvements in support processes.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Snow Itom And Rest/Soap Api Management To Ensure Compliance And Operational Efficiency.
• Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis And Deploying Effective Solutions To Resolve Technical And Security Issues Within Snow Environments.
• Lead Knowledge Base Updates And Management Initiatives, Facilitating Training For New Team Members And Coaching Analysts To Enhance Team Capabilities And Service Delivery.
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Strengthen Overall Security Posture.
• Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

• In-Depth Knowledge Of Servicenow Itom And Rest/Soap Apis.
• Strong Understanding Of Incident Management And Root Cause Analysis Methodologies.
• Proficiency In Troubleshooting And Resolving Technical And Security Issues.
• Excellent Communication And Collaboration Skills To Work Effectively With Support Teams And Customers.

Other Requirements

• Itil Foundation Certification (Optional But Valuable).
• Servicenow Certified System Administrator (Optional But Valuable).
• Relevant Rest/Soap Api Certifications (Optional But Valuable).

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.