Senior UI/UX Designer

ADA; Bengaluru; Vor Ort; INR 2.500.000 - 4.200.000; Vollzeit

Zusammenfassung

ADA is seeking a Senior UI/UX Designer to own the end-to-end design discipline of our B2B CPaaS platform. You’ll transform complex telecom APIs, omnichannel messaging, and analytics into intuitive interfaces for highly technical enterprise users, partnering closely with Product and Engineering, and owning the design system and information architecture.

You will lead with proactive risk management, craft annotated handovers, and drive a consistent, scalable UX across portals, analytics

Qualifikationen

• 5–8+ years in UI/UX design, ideally shipping high-quality B2B, SaaS, or enterprise tech products.
• A strong portfolio demonstrating end-to-end ownership of complex, multi-user, data-heavy products (data visualization, system configuration, dashboards).

Aufgaben

• Own the end-to-end design discipline of the B2B CPaaS product.
• Design flows, wireframes, and prototypes to simplify complex configurations.
• Maintain and govern the design system, IA, and handover discipline with engineering.

Kenntnisse

UI/UX design

SaaS product design

Jobbeschreibung

About ADA

ADA is the Data and AI Experience Company. We work with global enterprises to build data and AI powered experiences where every decision runs on real-time intelligence and every interaction earns trust. That's how businesses scale, stay ahead, and deliver measurable outcomes. Our mission is ambitious: to create the world’s most intelligent growth platform for every client we serve. With over 1500+ customers across Retail, Food and Beverage, CPG, Telecommunications, Financial Services, Healthcare and Automotive, we operate in 35 markets around the world.

Senior UI/UX Designer – B2B CPaaS Platform

Location: Bangalore Department: Technology Reports to: Senior Product Manager Experience: 5 – 8+ years

About The Role

We're looking for a Senior UI/UX Designer to own the end-to-end design discipline of our B2B CPaaS (Communications Platform as a Service) product. You'll be turning inherently complex capabilities such as telecom APIs, omnichannel messaging, automation workflows, and analytics, into intuitive, accessible interfaces for highly technical enterprise users. As the primary (or sole) designer partnering with Product and Engineering, you'll be the quality bar for the platform's UX: not just producing screens but ensuring design intent that survives all the way through to what actually ships. This role carries real ownership of the design system, the platform's information architecture, and the handover discipline that lets engineering build without ambiguity. It suits someone who treats design as a system to be governed, not just a set of deliverables to be produced, and who proactively flags risk, documents decisions, and holds the line on quality under delivery pressure.

Key Responsibilities & What Success Looks Like

• Complex workflow simplification: Design flows, wireframes, and prototypes that make CPaaS configuration approachable: things like journey creation builders, bulk WhatsApp and RCS setup, chatbot/automation flows, number provisioning, and API-driven console dashboards. You reduce cognitive load through progressive disclosure and role-based views rather than exposing every option at once.
• Developer experience (DX) focus: Partner closely with product managers & engineers so that consoles, API-configuration screens, documentation surfaces, and dashboards are logically structured and frictionless for a technical audience. You understand that in a CPaaS product, technically savvy users are the primary consumers.
• End-to-end ownership: Own design across the platform, from discovery and research through to shipped UI, including modules beyond your direct assignments. You're comfortable as the primary or sole designer, operating with high autonomy, and can speak to the platform's overall UX state at any time.
• Proactive risk management: Maintain a working view of UX debt and gaps across the platform, flagging risks in planning and reviews before they become downstream problems.
• Handover rigor: Produce self-explanatory, fully annotated handovers (all states, edge cases, responsive behaviour , design tokens) that require no back-and-forth with engineering and stay engaged through build so shipped work matches design intent.
• Design system governance: Build, scale, and enforce a robust, component-driven design system (tokens, patterns, naming conventions, auto-layout discipline) that stays consistent across the CPaaS portal, analytics dashboards, and any mobile surfaces , operated as a living standard, not a one-off project.
• Information architecture ownership: Own and maintain the platform's IA (sitemaps, navigation, content taxonomy, labelling) as new features ship, treating it as a version-controlled artifact rather than a one-time exercise.
• Research & data-informed decisions: Plan and run usability tests and heuristic evaluations and use product analytics and enterprise-client feedback to justify design choices on first principles rather than aesthetic preference alone.
• Cross-functional leadership: Act as the voice of the customer, advocate for user- centered design, defend design decisions to executive stakeholders, and mentor other designers within the agile product team.

Requirements

• 5–8+ years in UI/UX design, ideally shipping high-quality B2B, SaaS, or enterprise tech products.
• A strong portfolio demonstrating end-to-end ownership of complex, multi-user, or data-heavy products (data visualization, system configuration, dashboards ; not marketing sites or consumer apps).

By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: https://adaglobal.com/privacy-policy/

Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles. We transform businesses using data, AI and tech | ADA Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here!