Senior Technical Writer - SAAS

AVE-Promagne Business Solutions; Udaipur; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is seeking a skilled Technical Writer to enhance user experience through effective documentation. In this role, you will determine user needs, create comprehensive product documentation, and collaborate with cross-functional teams to ensure clarity and usability. Your expertise in API documentation and SaaS tools will be pivotal in developing user-friendly guides and tutorials. This position offers an exciting opportunity to contribute to product development while improving customer engagement through well-crafted content. If you have a passion for writing and a knack for simplifying complex information, this role is perfect for you.

Qualifications

• Proven ability to quickly learn and understand complex topics.
• Superior written and verbal communication skills with attention to detail.

Responsibilities

• Determine end users' needs for technical documentation and support.
• Create and maintain project plans and status reports for management.

Skills

Technical Writing

API Documentation

SaaS Tools

Research Skills

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Adobe

WordPress

SEO Writing

Job description

Key Roles and Responsibilities:
Determine the needs of end users for technical documentation
Study product samples and talk with product designers and developers
Work with technical staff to make products easier to use and thus need fewer instructions
Organize and write all support documentation for products
Use photographs, drawings, diagrams, animation, and charts that increase users understanding
Select an appropriate medium for the message or audience, such as manuals or online videos
Standardize content across platforms and media
Gather usability feedback from customers, designers, and manufacturers
Maintain version control for all documents as new issues arise
Familiarity with tools for document creation and formatting
Support RFPs responses and help to identify use cases for language fit
Provide day-to-day support to sales by creating presentation decks, providing demos, and client-facing proposal documents
Collaborate with CoEs to prepare sales collaterals, white papers, and business proposals on solutions/solution accelerators/proof of concepts
Publish point-of-view papers individually/in collaboration with business heads
Researching and defining terminologies to create a Quick Reference Guide for the clients
Document & track the latest product enhancements
Create tutorials to help end-users use a variety of applications
Keep close interaction between QA and Development team for information gathering.
Coordinate directly with the Client Delivery team for information gathering.
Design and develop documents, Knowledge Base, and Frequently Asked Questions for internal and external audiences
Work with clients to understand their service requirements, translate them to technical specifications, and define them for development and implementation teams.
Create and maintain project plans and status reports for management and cross-functional teams.
Write search engine optimized (SEO) website content, articles, blogs, press releases, and forum posts to promote the applications/ products of the company and strengthen customer relationships with the company.

Skills & Competencies
Technical knowledge- API documentation, Product documentation, Exposure to SaaS-based tools and infra.
Proficient in English Oral and written
Research Skills - Scope of work, Business case analysis, Use-case generation
Knowledge of: Microsoft tools - Word, Powerpoint, Excel, Adobe, WordPress
Proven ability to quickly learn and understand complex topics
Superior written and verbal communication skills, with a keen eye for detail
Firm understanding of the systems development life cycle (SDLC)
Industry experience as an effective technical writer
Mandatory Skills technical writing, API, SAAS