Senior Technical Writer

BMC Helix; Maharashtra; On-site; INR 2,100,000 - 3,400,000; Full time

Job summary

BMC Helix is seeking an Information Experience Designer to craft technical documentation for enterprise software. You will own product documentation, collaborate with engineering and QA on API docs, and ensure content aligns with Helix standards.

The role requires experience in wiki environments and a strong grasp of the documentation lifecycle. Join a team focused on innovative digital service and operations management, with opportunities to grow in a dynamic environment and contribute to

Qualifications

• Minimum 6 years’ experience developing technical documentation for enterprise software users.
• Proficient with authoring tools such as Confluence wiki, FrameMaker, Javadoc Help, RoboHelp, HTML, XML, Adobe Acrobat, Snagit.
• Familiarity with AI tools for content generation and editing assistance.
• Excellent technical writing skills.
• Recent experience developing technical documentation for software products.
• Recent experience authoring content in a wiki environment.
• Strong understanding of the documentation development process and software lifecycles.
• Professionalism when representing IX and collaborating with internal and external groups.

Responsibilities

• Contribute to high-quality technical documentation by designing, scoping, developing, editing, and publishing content.
• Own documentation for a product or product area and write product notices and API documentation.
• Create and follow documentation plans and project plans.
• Ensure accuracy, audience-appropriateness, and adherence to BMC Helix standards.
• Deliver documentation on time and with high quality.
• Create documentation in formats such as wiki topics and PDFs.
• Review feature and use-case design documents and become a SME for the product.

Skills

Technical writing

Documentation planning

Audience awareness

Interpersonal skills

Professionalism

Tools

Confluence wiki

FrameMaker

Javadoc Help

RoboHelp

HTML

XML

Adobe Acrobat

Snagit

Job description

Looking for details about our benefits? You can learn more about them by clicking HERE This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We’re here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!

Position Description

The Information Experience Designer is a writing member of the Information Experience team with a strong background in developing technical documentation for enterprise software products and solutions.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Contribute to the development of high-quality technical documentation by working with IX designers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.
• Under direction from IX management and leads, take ownership of the documentation for a product or product area. Write and edit product notices, such as release announcements. Work with Engineering and QA to refine application programming interface (API) documentation. Peer edit documentation.
• Create and work to documentation plans. Work to project plans.
• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC Helix product documentation standards.
• Deliver documentation on time and with the highest quality possible.
• Create documentation in appropriate delivery formats, such as wiki topics and PDF.
• Review and contribute to feature and use case design documents.
• Become a subject matter expert for the product being documented.
• Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IX customer feedback calls.
• Help other IX designers as required to meet deadlines.
• Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC Helix documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems.
• Report accurate and timely status for all assignments. Escalate issues to management.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Minimum 6 years’ experience developing technical documentation for enterprise software users, system administrators, and other technical audiences.
• Proficient with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, Javadoc Help, RoboHelp, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on.
• Familiarity with AI tools and workflows for content generation, content curation, editing assistance, and improving documentation efficiency while maintaining accuracy and quality standards.
• Excellent technical writing skills.
• Recent experience developing technical documentation for software products.
• Recent experience authoring content in a wiki environment.
• A strong understanding of the documentation development process, the software development process, and product lifecycles.
• Ability to maintain professionalism when representing IX. Help IX cultivate good working relationships with groups internal and external to.

Whilst these are nice to have, our team can help you develop in the following skills:

• Characteristics: professional, high energy, strong technical aptitude, flexible, independent, detail oriented, self-starter requiring minimal oversight, good follow-through, diplomatic, willingness to accept responsibility and accountability, willingness to accept assignments as dictated by the needs of the business, and a strong commitment to teamwork.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference. We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 2,841,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

( Returnship@BMC )

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce.