Senior Technical Writer

PTC Software (India) Private Limited; Bengaluru Urban; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

PTC Software (India) Private Limited in Bengaluru is seeking a seasoned documentation professional to drive AI-assisted content development for complex enterprise software. You will create and maintain high-quality user guides and release notes while applying structured authoring practices.

Collaborating with product managers, engineers, customer success, and UX designers, you’ll align documentation with product roadmaps, ensure consistency, and continuously improve documentation workflows using

Qualifications

• 5+ years creating documentation for enterprise software.
• Strong command of information development: planning, authoring, review.
• Experience with structured authoring and content reuse.
• Excellent written and verbal communication with attention to detail.
• Familiarity with SaaS/cloud-based applications is a plus.

Responsibilities

• AI-Driven Content Strategy: leverage generative AI to automate docs and speed up development.
• Documentation Development: create, review, and maintain user guides and release notes.
• Cross-Functional Collaboration: work with PMs, engineers, CS, and UX to align docs with roadmaps.
• Workflow Innovation: identify AI-driven opportunities to reduce manual effort.
• Governance and Standards: ensure content follows style guides and quality standards.

Skills

Documentation writing

AI-assisted writing

Content strategy

Technical communication

Tools

Arbortext Editor

Microsoft Manual of Style

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About the job

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

What You’ll Do (Key Responsibilities)

• AI-Driven Content Strategy: Leverage Generative AI tools to automate documentation processes, improve content accuracy, and accelerate content development velocity.
• Documentation Development: Create, review, and maintain high-impact product documentation, including user guides and release notes for complex enterprise software.
• Cross-Functional Collaboration: Partner with Product Managers, Engineers, Customer Success Managers, and UX designers to align documentation with product roadmaps and user needs.
• Workflow Innovation: Identify opportunities to reduce manual effort through AI, such as implementing AI-driven analytics to identify content gaps.
• Governance and Standards: Ensure all content adheres to writing style guides and maintains high standards of quality, consistency, and accuracy.

Required Skills And Experience

Documentation and domain experience 5+ years creating documentation for enterprise software (ERP/CRM/large‑scale business applications). Working knowledge of CRM platforms such as Salesforce, Siebel, PeopleSoft, or Oracle. Proven ability to deliver high‑quality documentation with broad objectives and minimal supervision. Technical communication excellence Strong command of information development: content planning, authoring, review, publishing. Deep understanding of technical writing principles such as topic‑based authoring, minimalism, and task‑oriented design. Experience with structured authoring, modular content development, single‑sourcing, and content reuse. Excellent written and verbal communication with high attention to detail. Strong technical aptitude; able to learn complex systems quickly and accurately. Strong time management and ability to deliver across parallel workstreams.

Tools and standards

Hands‑on experience with structured authoring tools such as Arbortext Editor. Experience working with one or more style guides (e.g., Microsoft Manual of Style). Exposure to SaaS / cloud‑based business applications.

AI and modern documentation

Practical experience with AI‑assisted writing (drafting, summarization, editing, optimization) with strong judgment and accountability. Ability to apply AI responsibly to improve quality, consistency, speed, and reuse. Comfortable experimenting with new tools and continuously improving documentation workflows.

Nice to Have

Advanced experience with Arbortext Editor. Exposure to Agile/Scrum development environments. Experience using analytics, feedback loops, or content performance signals to improve documentation effectiveness.

How To Stand Out (What To Include)

Portfolio, writing samples, or a public knowledge base/tech blog. A short note on your favourite product documentation and why it works (structure, clarity, IA, visuals, tone, task flow, etc.).

Life at PTC is about more than working with today’s most cutting‑edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we’re shaping a smarter, more sustainable, connected future.