Senior Technical Support Engineer, Networking

NVIDIA Corporation; Mumbai; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

NVIDIA Corporation in India seeks a Senior Network Engineer to join a dynamic global team. You will provide Tier 3 support for data center/networking hardware and software, resolve complex issues, and collaborate with Engineering, Marketing, and Support to ensure customer satisfaction.

The role emphasizes IP/L2/L3 routing, EVPN/VXLAN, Linux scripting, and Ansible automation in a fast-paced AI/storage/HPC environment, with a willingness to travel for site visits when needed.

Qualifications

• 5+ years of experience providing customer support for hardware and software products.
• Extensive knowledge of network equipment and protocols (IP, L2, L3).
• Experience with LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM).
• Linux scripting and automation using Ansible.

Responsibilities

• Tier 3 support: installing, supporting, and resolving technical issues.
• Develop and present technical solutions and manage complex installations.
• Respond to customer inquiries and coordinate site visits with customers/partners.
• Refine internal processes to improve support efficiency.

Skills

Network engineering

Customer support

Linux scripting

Problem solving

Education

B.Sc. in Computer Science or related

Tools

Ansible

Linux

Job description

## Senior Technical Support Engineer, NetworkingApply: India, Bengaluru: India, Mumbai: India, Gurugram: India, Remote: India, Hyderabad: Full time: Posted Today: JR2027104We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environmentsAs a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issuesThe standard work schedule for this role is Tuesday through Saturday.**What you will be doing:*** Tier 3 support: installing, supporting, and resolving technical issues and challenges* Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations* Problem reporting, customer concern, replication, and resolution management* Respond to customer technical inquiries* Site visits and conference calls with customers and partners.* Developing & refining internal processes to improve support efficiency and productivity**What we need to see:*** B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience* 5+ years of experience in providing Customer Support for hardware & software productsrequired* Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required* Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN* Linux experience and scripting* Automation - Ansible* The ability to work under pressure and support high-level customers* Experience with operating and configuring major vendors’ network equipment such as switches and routers* Analysis and diagnosis of highly complicated networking problems* Good communication and presentation/oral skills* Excellent verbal and written English skills* Tenacious, with good follow-up, and attention to detail**Ways to stand out from the crowd:*** Knowledge of Linux/Unix (Administration level)* Ethernet (10/40 GigE) and/or Infiniband* Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)* Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervisionNVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!