Senior Technical Support Engineer, Networking

NVIDIA Corporation; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NVIDIA is seeking a Senior Network Engineer in Bengaluru to lead Tier 3 support for data center/AI/storage/HPC environments. You will install, troubleshoot, and resolve complex networking issues while coordinating with engineering and support teams.

The role requires strong IP/L2/L3 networking, Linux scripting, and Ansible automation, with a focus on delivering reliable customer outcomes and scalable processes.

Qualifications

• Bachelor-level degree in a relevant field + 5+ years in hardware/software customer support or networking roles.
• Proven experience with data center networking and complex installations.
• Strong knowledge of IP/Layer 2/Layer 3 protocols and vendor equipment

Responsibilities

• Tier 3 support: installing, supporting, and resolving technical issues.
• Develop and present technical solutions for complex installations.
• Manage problem reporting, replication, and resolution processes.
• Respond to customer technical inquiries in a timely manner.
• Perform site visits and conference calls with customers and partners.
• Improve internal processes to boost support efficiency and productivity

Skills

Networking fundamentals

LAN Switching & Routing

IP Routing (OSPF,BGP)

EVPN VXLAN

LACP/MLAG/VPC/STP/MSTP

Linux scripting

Ansible automation

Scripting

Communication skills

Customer issue resolution

Education

B.Sc. in Computer Science/Software Engineering or Electrical Engineering

Tools

Linux

Ansible

Job description

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments

As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

The standard work schedule for this role is Tuesday through Saturday.

What you will be doing:

• Tier 3 support: installing, supporting, and resolving technical issues and challenges
• Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
• Problem reporting, customer concern, replication, and resolution management
• Respond to customer technical inquiries
• Site visits and conference calls with customers and partners.
• Developing & refining internal processes to improve support efficiency and productivity

What we need to see:

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
• 5+ years of experience in providing Customer Support for hardware & software products required
• Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required
• Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
• Linux experience and scripting
• Automation - Ansible
• The ability to work under pressure and support high-level customers
• Experience with operating and configuring major vendors’ network equipment such as switches and routers
• Analysis and diagnosis of highly complicated networking problems
• Good communication and presentation/oral skills
• Excellent verbal and written English skills
• Tenacious, with good follow-up, and attention to detail

Ways to stand out from the crowd:

• Knowledge of Linux/Unix (Administration level)
• Ethernet (10/40 GigE) and/or Infiniband
• Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)
• Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision

NVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us.