Senior Technical Support Engineer

Nium; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical coverage

Hybrid working environment (3 days in/

Learning stipend

Year-end shutdown

Job summary

Nium in Mumbai seeks a seasoned content lead to shape a data-driven editorial strategy for real-time global payments. You will guide a high-performing team, craft compelling editorial concepts, and align content with regional growth goals.

This role emphasizes cross-functional collaboration and performance-focused content governance. You will drive content initiatives across the customer journey, deliver insights on asset performance, and continually optimize resource allocation to maximize

Qualifications

• 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms.
• Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.
• Willing to work in day/night shifts.
• Understanding of troubleshooting and monitoring microservice and serverless architectures.
• Working knowledge of containerization technology and various orchestration platforms.e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes.
• Experience in build and deploy automation tools (Ansible/Jenkins/Chef).
• Experienced in release and change management, incident, and problem management both from a technology and process perspective.
• Familiar with Server log Management with tools like ELK, and Kibana.
• Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus.
• Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus.
• Ability to Diagnose and Troubleshoot Technical Issues.
• Ability to work proactively to identify the issue with the help of log monitoring.
• Experienced in monitoring tools, frameworks, and processes.
• Excellent interpersonal skills.
• Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA.
• Skilled at triaging and root cause analysis.
• Ability to provide step-by-step technical help, both written and verbal.

Responsibilities

• Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry
• Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable
• Generating editorial ideas and concepts
• Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment
• Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly

Skills

AWS Cloud

PostgreSQL

NoSQL databases

Shell scripting

Troubleshooting

Tools

Docker

Kubernetes

Ansible

Jenkins

ELK / Kibana

Job description

About Nium

Nium, the Leader in Real-Time Global Payments, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.

Key Responsibilities

• Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry
• Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable
• Generating editorial ideas and concepts
• Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment
• Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly

Requirements

• 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms
• Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases
• Willing to work in day/night shifts
• Understanding of troubleshooting and monitoring microservice and serverless architectures
• Working knowledge of containerization technology and various orchestration platforms.e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes
• Experience in build and deploy automation tools (Ansible/Jenkins/Chef)
• Experienced in release and change management, incident, and problem management both from a technology and process perspective
• Familiar with Server log Management with tools like ELK, and Kibana
• Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus
• Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus
• Ability to Diagnose and Troubleshoot Technical Issues
• Ability to work proactively to identify the issue with the help of log monitoring
• Experienced in monitoring tools, frameworks, and processes
• Excellent interpersonal skills
• Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA
• Skilled at triaging and root cause analysis
• Ability to provide step-by-step technical help, both written and verbal

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region specific benefits: https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.