Senior Technical Specialist - MS Network

NTT America, Inc.; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

NTT DATA in Mumbai is seeking a Cross Technology Managed Services Engineer (L4) to ensure client IT infrastructure remains operational by proactively managing incidents and delivering rapid, permanent resolutions in line with SLAs.

You will work across Cloud, Security, Networking, Applications, or Collaboration domains, providing fourth-line support for complex issues, documenting solutions, and sharing insights to empower teams.

Qualifications

• Advanced Managed Services experience handling complex cross-technology infrastructure.
• Familiarity with ticketing tools like ServiceNow and extensive vendor management experience.
• Excellent change management skills with risk identification and mitigation.
• Proficiency in listening techniques and client-focused interaction.
• Ability to communicate across cultures and social groups.

Responsibilities

• Provide fourth-line support for complex issues across multiple domains.
• Investigate issues, document solutions, and share insights with other engineers.
• Contribute to project work, optimize data storage, and support disaster recovery and automation.

Skills

Deep technical skills

Managed Services experience

Vendor management

Cross-technology knowledge

Change management

Client-focused communication

Multicultural collaboration

Resilience under pressure

Education

Bachelor's degree in IT/Computing

Tools

ServiceNow

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L4) at NTT DATA, you will ensure our clients' IT infrastructure and systems remain operational by proactively managing, overseeing, and resolving escalated technical incidents. Your day will revolve around reviewing client requests or tickets and leveraging your technical knowledge to provide immediate and permanent resolutions, all while maintaining adherence to our service level agreements (SLAs).

Working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration, you'll provide fourth-line support for complex issues that lower-level teams couldn't resolve. Your role involves investigating issues in advance, documenting your solutions, and sharing insights to empower other engineers.

You'll play an integral role in ensuring that contracted Managed Services outcomes are delivered to clients promptly, participating in change implementation tracking, and communicating effectively with other teams and clients. As an emergency support contact, you'll be essential for critical client and business-impacting issues.

In addition to addressing escalated incidents, you'll contribute to, and support project work as needed, optimizing DATA storage and implementing disaster recovery functions. By continuously updating and improving our processes, you'll help us drive automation and efficiency across our operations.

To thrive in this role, you need to have:

• Deep technical skills in relevant functions and a passion for exceeding client expectations.

• Advanced Managed Services experience handling complex cross-technology infrastructure.

• Familiarity with ticketing tools like ServiceNow and extensive vendor management experience.

• Advanced experience in multiple technology domains and an understanding of IT industry standards and emerging trends.

• Excellent change management skills, capable of planning and executing changes with clear risk identification and mitigation.

• Proficiency in listening techniques and client-focused interaction to ensure a positive client journey.

• Ability to communicate and work effectively across different cultures and social groups.

• Resilience under pressure and a positive outlook at work.

• A bachelor's degree in IT/Computing or equivalent work experience.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.