Senior Technical Sales Engineer

Middleware; Ahmedabad District; On-site; INR 1,500,000 - 3,000,000; Full time

Benefits offered by this job

Commission along with fixed salary

Free lunch

Free medical insurance

Working flexibility

Job summary

A fast-growing startup is seeking a Sales Engineer to bridge customers and their observability platform. This role involves conducting technical demos, guiding customer onboarding, and troubleshooting technical issues. Candidates should have 3+ years in technology and 2+ years in customer-facing roles, with strong cloud architecture knowledge. Exceptional communication and a passion for driving customer success are essential. The position offers a fixed salary and commission, along with benefits such as free lunch and medical insurance.

Qualifications

• Minimum 3+ years in a hands-on technical role focused on Cloud SaaS or observability.
• Minimum 2+ years in customer-facing solution delivery roles.
• Strong knowledge of cloud architectures and observability tools.
• Excellent written and verbal communication; able to translate complex topics for non-technical audiences.
• Proven track record of pre-sales from demos to close POCs.

Responsibilities

• Conduct technical demos and proofs of concept for customers.
• Serve as a primary technical contact for key accounts.
• Guide customers through onboarding and integrations.
• Monitor accounts for issues and address technical challenges.
• Develop and provide training on the platform.
• Product knowledge and training: stay updated and train customers; write docs.
• Customer feedback and advocacy: share insights with product team to drive improvement.
• Renewals and upsells: assist sales with upsell opportunities and renewals.

Skills

Technical troubleshooting

Cloud architectures

Customer success

Demos and POCs

Communication skills

Pre-sales

Tools

Docker

Kubernetes

Job description

Overview

Middleware is a fast-growing and well-funded startup with a mission to help organizations gain insights and visibility into their complex systems and applications. Our observability platform is designed to provide real-time monitoring and alerting capabilities alongside advanced analytics and reporting tools. We are passionate about delivering a world-class cost-effective product and providing exceptional customer service. We are looking for talented individuals who share our values and vision to join our team.

About the role:

As a Sales Engineer, you will be the bridge between our customers and our platform, ensuring they have a seamless and successful experience throughout their journey. You will collaborate closely with our sales, product, and engineering teams to provide technical expertise and support that drives customer satisfaction and loyalty.

Responsibilities

• Demos and POCs: Should be able to handle technical demos with prospects and convince them for POC.
• Technical Success and Solutions: Serve as the primary technical point of contact for strategic accounts, designing future proof solutions and growth strategies.
• Customer Onboarding: Guide customers through the onboarding process, assisting with platform setup, integration, and training to ensure a smooth adoption.
• Proactive Monitoring: Monitor customer accounts for potential issues and proactively address any technical challenges to optimize their experience.
• Technical Troubleshooting: Diagnose and resolve complex technical issues, working closely with the engineering team to ensure prompt resolution.
• Product Knowledge and Training: Develop a deep understanding of our platform and keep up-to-date with the latest features and enhancements. Conduct training sessions and write comprehensive technical documents for customers to maximize their product utilization.
• Customer Feedback and Advocacy: Actively gather feedback from customers, sharing insights with the product team to drive continuous improvement. Be a customer advocate within the company.
• Renewals and Upsells: Collaborate with the sales team to identify upsell opportunities and act as the technical expert when required throughout the renewal process.

Requirements

• Minimum 3+ years in a hands-on technical role in the Cloud SaaS or observability space as a Support Engineer, Software Engineer, Sales Engineer, or Technical Success Manager
• Minimum 2+ years in a customer-facing role focused on troubleshooting and solution delivery.
• Strong technical background with intimate knowledge of cloud architectures, containers, applications, and observability tools
• Excellent written and verbal communication skills, with experience translating complex technical topics to non-technical audiences
• Proven track record of pre-sales, starting from demos to close POCs.
• Proven ability to accurately diagnose and resolve technical issues (bugs, error messages, etc) efficiently and effectively
• A passion for delivering exceptional customer experiences and driving customer success
• Ability to work collaboratively across cross-functional teams to achieve common goals
• Thrive in a fast-paced startup environment, comfortable adapting quickly to changing priorities
• Earn commission along with a fixed salary
• Free lunch
• Free medical insurance (not part of your package; it will be completely extra from the company side)
• Working flexibility

Relevant candidates can directly apply here or email us at [e-mail]