Senior Technical Program Manager

Salesforce.com India Pvt Ltd; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Salesforce.com India Pvt Ltd is seeking a Staff Technical Program Manager to own internal data health, core metrics, and operational infrastructure within Product Research. You will steward the Research Participant Database, ensure data cleanliness, and enable actionable insights across teams, including AI-driven enhancements.

Ideal candidates have 5+ years in technical program management and strong database governance capabilities, with exposure to Salesforce Sales Cloud as a bonus.

Qualifications

• Minimum 5+ years of experience in Technical program management.
• Hands-on with database administration, data architecture, governance, and data hygiene at scale.
• Proven ability to design KPI frameworks reflecting real user engagement.
• You have direct experience building within Salesforce Sales Cloud.

Responsibilities

• Database Administration & Maintenance: lead data cleaning, de-duplication, fraud flagging, and ongoing quality.
• Metrics & Data Health Reporting: design and monitor engagement metrics beyond vanity metrics.
• Technical Advocacy: push for improvements in infrastructure and platform changes.
• System Ownership: own end-to-end systems capturing and distributing customer knowledge.
• Cross-Functional Collaboration: partner with Data Science and data-centric teams.
• AI Support: lead initiatives integrating AI into data systems and workflows.

Skills

Analytical & Critical Thinking

Database Expertise

Metrics Design

Technical Communication

AI Literacy

Salesforce Sales Cloud experience

Job description

Staff Technical Program Manager

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a highly analytical and execution-focused Data & Systems Program Manager to take ownership of our internal data health, core metrics, and operational infrastructure. In this tactical role within Product Research, you will act as the ultimate steward of the Research Participant Database in terms of data systems, ensuring that our data is clean, our metrics are deeply actionable, and our technical systems seamlessly capture and distribute customer knowledge across the organization. If you are a critical thinker who thrives on database administration & governance, technical advocacy, and turning messy data into a source of truth, this role is for you.

Core Responsibilities

• Database Administration & Maintenance: Lead proactive database cleaning, de-duplication efforts, fraud flagging, and ongoing data quality maintenance to ensure a pristine data ecosystem.
• Metrics & Data Health Reporting: Design, develop, and monitor meaningful engagement metrics. You will move beyond vanity metrics—such as raw database size—to identify and prioritize actionable insights that drive business strategy.
• Technical Advocacy: Advocate for the continuous improvement of our technical infrastructure, specifically driving enhancements in user‑level telemetry and necessary platform changes.
• System Ownership: Own, optimize, and maintain the end‑to‑end systems that capture, connect, and distribute critical customer knowledge across our teams.
• Cross‑Functional Collaboration: Collaborate with data‑centric teams, including Data Science, to expand our analytical capabilities and drive cross‑functional alignment.
• AI Support: Lead initiatives in integrating and leveraging artificial intelligence within our data systems and operational workflows to drive innovation.

Skills & Qualifications

Minimum 5+ years of experience in Technical program management

Where you’ll shine:

• Analytical & Critical Thinking: An innate ability to look at complex datasets, spot anomalies, flag fraudulent behavior, and question the validity of metrics.
• Database Expertise: Hands‑on experience with database administration, data architecture, governance, and maintaining data hygiene at scale.
• Metrics Design: Proven track record of defining KPI frameworks that measure real user engagement rather than superficial growth metrics.
• Technical Communication: Strong advocacy skills with the ability to bridge the gap between tactical data needs and engineering platform changes.
• AI Literacy: Proficiency in implementing and evaluating AI‑driven tools, with an understanding of model capabilities and ethical deployment in operational data systems.
• Bonus Qualification: You have direct experience building within Salesforce Sales Cloud.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level Senior Level