Senior Technical Lead - Java, Node.js, Microservices, AWS

HCL Technologies Limited; Chennai District; On-site; INR 4,500,000 - 6,000,000; Full time

Job summary

HCL Technologies Limited in Chennai, Tamil Nadu, is seeking a Senior Technical Lead with strong Java, Node.js, microservices, and AWS skills to lead the design, development, and deployment of cloud-based contact solutions.

You will collaborate with cross-functional teams, mentor engineers, and drive performance, scalability, and customer experience improvements in Amazon Connect IVR and backend services.

Qualifications

• Extensive experience with Java and Node.js in enterprise environments.
• Strong knowledge of microservices architecture and cloud integrations.
• Proven ability to lead a technical team and deliver complex projects.

Responsibilities

• Lead IVR/contact flow development for Amazon Connect.
• Develop backend logic with AWS Lambda and integrate APIs.
• Design, develop, deploy and maintain Java/Node.js microservices on AWS.
• Mentor team members and drive performance improvements.

Tools

AWS Lambda

API Gateway

DynamoDB

S3

Lex

Job description

Senior Technical Lead - Java, Node.js, Microservices, AWS Senior Technical Lead - Java, Node.js, Microservices, AWS India Job Description Senior Technical Lead - Java, Node.js, Microservices, AWS | Chennai, Tamil NaduNoida, Uttar Pradesh

Job Summary

Call Routing & Customer Journey Optimization

• Configure and optimize:
  • Call routing strategies
  • Skill-based and dynamic routing
  • Customer journeys
• Improve IVR usability, reduce call transfers, and increase containment

Performance & Data Analysis

• Analyze contact center metrics:
  • Call outcomes
  • Queue behavior
  • Abandonment trends
• Identify friction points and optimization opportunities

Amazon Connect IVR Developer is responsible for designing, developing, deploying, and maintaining IVR (Interactive Voice Response) solutions using Amazon Connect and AWS services. The role focuses on contact flow design, call routing, API integration, and customer experience optimization in cloud-based contact centers

Key Responsibilities

1. IVR / Contact Flow Development

• Design and develop Amazon Connect contact flows (voice & chat)
• Build IVR menus, routing logic, queue handling, and prompts
• Configure:
  • Queues
  • Routing profiles
  • Hours of operation
• Ensure fail-safe handling (timeouts, fallback logic)

AWS Integration & Backend Development

• Develop backend logic using AWS Lambda (Node.js/Python)
• Integrate:
  • REST/SOAP APIs
  • CRM systems (Salesforce, Zendesk, etc.)
• Use AWS services such as:
  • DynamoDB, S3, API Gateway, Kinesis
  • Lex for chatbot/voice bot integration

Key Responsibilities

• Lead the design, development, and deployment of java, node.js, and microservices applications on amazon web services.
• Collaborate with cross functional teams to define technical solutions and resolve complex technical issues.
• Mentor and coach team members on technical aspects, ensuring high-quality deliverables.
• Conduct code reviews, performance tuning, and troubleshooting to maintain scalability and efficiency.
• Drive continuous improvement initiatives to enhance development processes and technologies.
• Stay updated with the latest trends and advancements in java, node.js, microservices, and amazon web services.

Skill Requirements

• Proficiency in java programming and development.
• Strong expertise in node.js and its runtime environment.
• Experience in designing and implementing microservices architecture.
• In-depth knowledge of amazon web services (aws) cloud services.
• Ability to lead and motivate a technical team towards successful project delivery.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities to collaborate effectively with stakeholders.
• Solid understanding of software development lifecycle and agile methodologies.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.