Senior Technical Consultant - Genesys Cloud CX Platform

Computacenter; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Computacenter is seeking a Senior Technical Consultant-Genesys to join our IT Consulting team in Bengaluru. You will serve as the technical authority for Genesys Cloud CX, leading design and implementation of platform innovations while aligning with standards and business objectives.

You will collaborate with business stakeholders and external vendors, deliver expert consultancy on internal and customer-facing initiatives, and contribute to the strategic roadmap for Genesys Cloud technologies.

Qualifications

• 8+ years of consulting experience in Genesys Cloud CX or similar CCaaS platforms.
• Deep technical knowledge of Genesys Cloud CX and omni-channel design.
• Experience with RESTful APIs integration and platform governance.
• CI/CD practices using Terraform Cloud and GitHub for version control.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Act as technical authority for Genesys Cloud CX implementations.
• Lead design and delivery of platform innovations aligned to standards.
• Produce clear documentation for solution design and governance.
• Support pre-sales and discovery with platform best practices.
• Collaborate with suppliers and internal teams to deliver capabilities.

Skills

Genesys Cloud CX

Client-facing consulting

Architecting omnichannel flows

CI/CD with Terraform & GitHub

Stakeholder management

Education

Bachelor’s degree in Telecommunications/Computer Engineering/CS or equivalent

Tools

Genesys Architect

REST APIs

Terraform Cloud

GitHub

Job description

Senior Technical Consultant-Genesys

Location: IND - Bangalore 24/7 | Job-ID: 216132 | Contract type: Standard | Business Unit: IT Consulting

What you will do

• Act as the technical authority for the Genesys Cloud CX platform, ensuring solutions are aligned with solution standards and business objectives Lead the design and implementation of platform innovations and enhancements, collaborating with business stakeholders and external vendors.
• Deliver expert consultancy on internal, customer-facing, and business-led initiatives involving Genesys Cloud CX.
• Contribute to the strategic roadmap for Genesys Cloud technologies, identifying opportunities for continuous improvement.
• Produce clear, concise, and well-structured technical documentation to support solution design, governance, and delivery.
• Assess, design, and deliver new capabilities or technical solutions, working in partnership with suppliers and internal teams.
• Support pre-sales and discovery activities, guiding business units in the adoption of platform standards and best practices.

What you’ll need

• Bachelor’s degree in Telecommunications, Computer Engineering, Computer Science, or related discipline or equivalent professional experience.
• 8+ years of experience in consulting for Genesys Cloud CX or similar CCaaS platforms.
• Deep technical knowledge of Genesys Cloud CX, with hands‑on experience using Architect to build omni‑channel flows (Voice – IVR, Web Chat, Chatbot, Email).
• Proven experience working with RESTful APIs for systems integration within the Genesys Cloud CX.
• Strong experience implementing and managing CX‑as‑Code practices within CI/CD pipelines using Terraform Cloud for infrastructure‑as‑code and GitHub for version control and automation.
• Strong consulting background across the solution lifecycle from requirements gathering and user journey design to implementation and optimisation.
• Familiarity with Agile delivery methodologies, such as SAFe (Scaled Agile Framework) Excellent communication and interpersonal skills, with the ability to effectively engage, influence, and collaborate with both technical teams and business stakeholders.

Preferred certifications

• Preferred certifications: Genesys Cloud CX Professional (GCX-GCP), Developer (GCX-GCD), and Architect (GCX-ARC).

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Experience Level Senior Level