Senior Technical Authority Expert

Ericsson; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Ericsson in India is seeking a Technical Authority Expert to lead end-to-end operations for BSCS Billing & Customer Care applications, ensuring high availability and SLA compliance. You will monitor, troubleshoot, and optimize billing processes, coordinate with cross-functional teams, and implement automated solutions to strengthen recovery capabilities.

The ideal candidate has 8–12 years in Telecom BSS, strong Oracle SQL/PLSQL skills, ITIL experience, and a proactive operational mindset.

Qualifications

• 8–12 years of Telecom BSS experience.
• Experience in telecom production operations and support within BSS environments.
• Familiarity with ITIL-based Incident, Problem, and Change Management processes.

Responsibilities

• Provide L2/L3 operational support for Ericsson BSCS platform.
• Monitor BSCS application health, billing processes, interfaces, and batch jobs.
• Perform incident management, troubleshooting, root cause analysis (RCA), and problem management.
• Handle customer requests, service tickets, and production issues within agreed SLAs.
• Support billing cycles, invoicing, account management, customer management, and rating processes.
• Perform data corrections and execute SQL-based fixes as required.
• Coordinate with cross-functional teams including CRM, OCS, Mediation, Provisioning, and Infrastructure teams.
• Manage application deployments, patches, upgrades, and configuration changes.
• Conduct system health checks, preventive maintenance, and capacity monitoring.
• Prepare operational reports, service reviews, and customer governance updates.
• Support High Availability (HA), Disaster Recovery (DR), and business continuity activities.
• Participate in on-call support and major incident management activities.

Skills

Oracle SQL

PL/SQL

Unix/Linux admin

Shell scripting

Python

ITIL processes

Incident management

Change management

Automation

Job description

About this opportunity

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

Join our Team

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

Role Summary

Responsible for end-to-end operations, monitoring, support, troubleshooting, and maintenance of Ericsson BSCS Billing & Customer Care applications, ensuring high availability, service continuity, and SLA compliance.

Key Responsibilities

• Provide L2/L3 operational support for Ericsson BSCS platform.
• Monitor BSCS application health, billing processes, interfaces, and batch jobs.
• Perform incident management, troubleshooting, root cause analysis (RCA), and problem management.
• Handle customer requests, service tickets, and production issues within agreed SLAs.
• Support billing cycles, invoicing, account management, customer management, and rating processes.
• Perform data corrections and execute SQL-based fixes as required.
• Coordinate with cross-functional teams including CRM, OCS, Mediation, Provisioning, and Infrastructure teams.
• Manage application deployments, patches, upgrades, and configuration changes.
• Conduct system health checks, preventive maintenance, and capacity monitoring.
• Prepare operational reports, service reviews, and customer governance updates.
• Support High Availability (HA), Disaster Recovery (DR), and business continuity activities.
• Participate in on-call support and major incident management activities.

Key Competencies

• Strong troubleshooting and analytical skills.
• Customer and stakeholder management.
• Incident handling under critical situations.
• Communication and coordination across multiple teams.
• Ownership and proactive operational mindset.

Technical Skills

• Ericsson BSCS (Customer Care & Billing)
• Strong knowledge of Oracle SQL, PL/SQL, and Unix/Linux administration.
• Good understanding of PL/SQL procedures, database objects, and data-fix activities
• Experience with automation and scripting using Shell, Perl, Python, or similar technologies.
• Billing & Invoicing Processes
• Incident, Problem & Change Management
• Integration knowledge with CRM, OCS, Mediation, Provisioning systems

Preferred Experience

• 8–12 years of Telecom BSS experience.
• Experience in telecom production operations and support within BSS environments..
• Ability to understand, analyse, and troubleshoot issues across application, database, network, and host layers.
• Experience in production support, customer-facing roles, and SLA-driven environments.
• Familiarity with ITIL-based Incident, Problem, and Change Management processes
• Exposure to HA/DR testing, application upgrades, migrations, and performance tuning.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

India (IN) || Noida