Senior Systems Engineer

QAD Inc.; Pune District; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Opportunities for professional growth

Collaborative work culture

Compensation packages based on experience

Job summary

QAD Inc. in Pune, India is seeking a talented individual for a software development role that includes responsibilities for developing, enhancing, and maintaining enterprise systems that support their global operations. This position requires flexibility in scheduling to support their global customer base.

The ideal candidate should have over 5 years of software development experience, with a particular focus on CRM and ITSM systems. Candidates will enjoy a collaborative culture and comprehensive benefits aimed at work-life balance.

Qualifications

• 5+ years in software development (DevOps) processes.
• 2+ years in supporting and developing CRM systems.
• 1+ years experience with Configuration Management Database.

Responsibilities

• Develop software solutions and adapt enhancements.
• Assess and analyze complex business process needs.
• Provide ongoing system maintenance ensuring reliability.
• Work closely with support to recommend process changes.

Skills

OOP

Problem solving

Team leadership

Education

Graduate or Baccalaureate’s degree in engineering or computer science

Tools

CRM systems

ITSM systems

CMDB

Job description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

Job Description

Designs, develops, enhances, debugs, and supports enterprise systems and online services that enable QAD’s global Support operations. Independently analyzes complex business and operational problems where solutions are not readily apparent, requiring evaluation of multiple technical options, trade‑offs, and constraints. Translates business requirements into clearly defined technical solutions and is accountable for the end-to-end execution of those solutions, including design, development, testing, deployment, and post‑implementation support.

Applies seasoned professional judgment and broad technical knowledge across multiple programming languages, platforms, and integration technologies to deliver scalable, maintainable solutions. Proactively identifies opportunities to improve system performance, reliability, and efficiency through targeted enhancements and automation, particularly within evolving and changing infrastructure. Operates with minimal supervision, following established architectural standards and policies, while determining appropriate methods and techniques to achieve desired outcomes.

NOTE: Experience in OOP’s is a significant plus.

Given that QAD’s Support organization operates in a 24×7 global environment, this role requires flexibility in scheduling. The position is primarily aligned to early AMS core business hours, with regular overlap required to support APAC and EMEA teams. Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time‑sensitive initiatives. This flexibility is essential to ensuring continuity of service and effective support for QAD’s global customer base.

• Develop software solutions or corrections as well as adapt enhancements to newer software versions by executing, testing and implementing appropriate configurations.
• Assess and analyze business process needs; work on complex issues where analysis of situations or data requires in‑depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, automation capabilities and evaluation criteria for obtaining results. Contribute to the team through implementation efforts, including design, build, test, documentation and go‑live activities.
• Work closely with Support and Cloud to recommend business process changes, based on knowledge of QAD and industry best practices, by researching and identifying appropriate solutions to business requirements. Serving as the liaison between the business unit, department and IT in translating complex business needs into application software requirements.
• Provide ongoing system maintenance of multiple Support systems, tools and interfaces – ensuring maximum reliability, uptime and responsiveness to customer service requests. Maintain and distribute release notes and documentation to users, stakeholders, and other interested parties.
• Other duties as assigned.

Qualifications

Education: Graduate degree, or Baccalaureate’s degree in engineering or computer science, or related technology degree. Relevant technology or industry certifications.

Experience: 5+ years in software development (DevOps) processes, 2+ years in supporting and developing Customer Relationship Management (CRM) systems, IT Service Management (ITSM) systems, including 1+ years of a Configuration Management Database (CMDB) and its relationship to asset management is required.

Other knowledge: Experience interpreting user needs and writing or editing functional specifications for new systems, systems changes or system enhancements. Strong problem solving capability is a must. Capable of creating and presenting complex ideas and technical solutions as well as challenging solutions and recommending alternative options. Comfortable leading small teams and workgroups is a plus.

Benefits

• We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation
• The collaborative culture of smart and hard‑working people who support one another to get the job done
• Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work‑life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard‑working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea‑sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.