Senior Style Associate - Forum Mall - kochi

Kushal's Fashion Jewellery; Ernakulam; On-site; INR 9,00,000 - 12,00,000; Full time

Job summary

A leading fashion jewellery retailer in Ernakulam seeks a Senior Style Associate to enhance customer experiences and drive sales. Ideal candidates will possess retail experience, strong sales proficiency, and a proactive attitude towards mentoring team members. Basic computer skills and familiarity with POS systems are essential. The role requires adaptability in a dynamic retail environment and includes responsibilities in leadership and operational management.

Qualifications

• Minimum HSC with 2 years of retail experience or graduates with 2 years in retail.
• Must be between 20 and 35 years of age.
• Proven track record of exceeding sales targets.

Responsibilities

• Build and maintain strong customer relationships.
• Drive solution-based sales understanding customer needs.
• Manage store operations in Store Manager's absence.

Skills

Customer Relationship Management

Sales Techniques

Problem-Solving

Team Leadership

Product Knowledge

Education

Higher Secondary Certificate or graduation

Tools

POS systems

Microsoft Office

Job description

Job Description

Job Title: Senior Style Associate

Department: Retail Stores

Reports To: Store Manager

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Customer Focus: Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Minimum HSC with 2 years of retail experience, or graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.