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SailPoint Technologies, based in Pune, India, is seeking a Software Engineer in Identity Product Engineering. This role involves enhancing Identity product quality, fixing security bugs, and supporting L3 escalations within a hybrid Pune office (2-3 days on-site).
You will collaborate with a senior team of engineers and testers to deliver scalable Java/Spring Boot solutions on AWS, with direct customer interaction for complex issues.
Job Description
Software Engineer,IdentityProductEngineering
*This roleis inPune, India. You willbe requiredto work in the office 2-3 days per week.
SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of enterprise companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.
Built on a foundation of AI and ML, our IdentityProducts,the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.
SailPoint is seeking aSoftwareEngineer to join ourFeatureteamsfor the Identity product.In this role, youare responsible forincreasing the quality of Identity and developing solutions to customer reported issues.Youare responsible forwriting quality code in addition to debugging complex problems.You will work closely with the broader Engineering team, as well as Support, and occasionally communicate directly with customers to assist in L3 Support escalations.We’relooking for candidates with a strong work ethic who can work with a team of very experienced Software Engineers and Testers.Lack of experience in a particular technology/platform is not a showstopperifthere is a skill of immediate usefulness, as well as a commitment to continual learning.
* Your role includesfixing product/security bug, enhancing product supportability and assisting tech support or professional services on the technical queries
Set up local test and development environments. Schedule introductory meetings with peers across Engineering and Support. Review documentation on L3 escalation procedures.Deep understanding of the Identity product offering, the Java/J2EE technology stack, and the internal process for handling customer-reported issues.
Partner with other developers to reproduce and debug complex customer issues. Begin developing solutions for initial tickets. Contribute to UI components and REST-based web services.Successful transition to hands-on coding, delivering high-quality solutions for customer issues, and seamless collaboration within the Feature team.
Independently handle complex L3 escalations and communicate directly with customers. Expand unit testing coverage using frameworks like TestNG/JUnit. Share knowledge with the team.Consistent delivery of quality code, proactive prevention of future escalations through improved test coverage, and establishing oneself as a reliable team expert.
Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, wherecutting-edgesolutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation,Impactand Individuals. Our Pune team works under a hybridmodelenjoying the office 2-3 days a week (unless otherwise specified). We provide excellent office amenities, competitivesalariesand strong benefits:
Our benefits program offers medical insurance for employees and their dependents, accidentinsuranceand term life insurance for all employees. All premiums are paid by SailPoint.
Company sponsored health-checkups for employees and discounted rates for dependents
Annual performance bonus
Private equity at certain levels
24 Leaves every year in addition, 10 holidays
Flexible Work hours