Senior Staff Engineer - Site Reliability

Freshworks; Chennai District; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Freshworks is seeking an experienced Senior SRE Architect to design, implement, and operate scalable cloud-native systems that power our Products & Platforms. You will drive self-healing, auto-scaling, and performance optimizations across mission-critical services while leading automation initiatives, incident retrospectives, and cost-aware architectural decisions.

The role requires 10–15 years in SRE with strong cloud, IaC, and monitoring tool expertise.

Qualifications

• 10–15 years of SRE experience in performance, architecture and design.
• Strong understanding of cloud computing, networking, Linux administration, containerization (Docker, Kubernetes), and IaC (Terraform, Ansible).
• Understanding of SRE principles, including SLOs, SLIs, SLAs, and error budgets.
• Experience in incident management and retrospectives.
• Experience in cloud cost management, cloud architecture.
• In-depth knowledge of cloud computing platforms (e.g., AWS).
• Experience with infrastructure as code (IaC) tools and practices.
• Experience with monitoring, logging & telemetry tools like New Relic, Splunk, ELK, Nagios, SolarWinds, Prometheus, AWS CloudWatch, Datadog, OpenTelemetry.
• Expert in automation, self-healing systems, and automated deployments.
• Experience in performance engineering and profiling.
• Experience in prioritizing and managing technical roadmaps.
• Strong skills in stakeholder communication, requirements gathering, and documentation.
• Ability to work with cross-functional teams and build consensus around reliability goals.

Responsibilities

• Design, write, and deliver software to improve availability, latency, and efficiency of Freshworks’ Products & Platforms.
• Develop scalable, cloud-native architectures that support business growth.
• Design and implement self-healing and auto-scaling mechanisms.
• Manage availability, latency and performance of mission-critical services and build automation to prevent problem recurrence.
• Independently determine and develop architectural approaches and infrastructure solutions.
• Define strategy, vision, and roadmap adhering to well-architected principles of performance, availability, scalability, performance and resilience.
• Experience with AI-driven system optimization or predictive analytics for IT operations.
• Drive blameless postmortems for large-scale incidents.
• Define and drive automation and orchestration strategies.
• Strategize cost optimization across Freshworks Cloud environment.

Skills

SRE engineering

Performance tuning

Cloud architecture

Linux administration

Containerization

IaC practices

Stakeholder communication

Cross-functional collaboration

Incident management

Automation

Tools

New Relic

Splunk

ELK

Nagios

SolarWinds

Prometheus

AWS

Terraform

Ansible

Docker

Kubernetes

Datadog

OpenTelemetry

Job description

• Full-time
• Compensation: INR 0 - INR 0 - yearly

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

• Design, write, and deliver software to improve the availability, latency, and efficiency ofFreshworks’ Products & Platforms.
• Develop scalable, cloud-native architectures that support business growth.
• Design and implement self-healing and auto-scaling mechanisms.
• Manage availability, latency and performance of mission critical services and buildautomation to prevent problem recurrence.
• Independently determine and develop architectural approaches and Infrastructuresolutions.
• Define strategy, vision, and roadmap adhering to well architected principles ofperformance, availability, scalability, performance and resilience
• Experience with AI-driven system optimization or predictive analytics for IT operations.
• Drive blameless postmortems for large scale incidents.
• Define and drive automation and orchestration strategies.
• Strategize cost optimization across Freshworks Cloud environment.

Qualifications

10-15 years of experience in SRE handling performance, architecture and design of applications

• Strong understanding of cloud computing, networking, Linux systems administration, containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible)
• Understanding of SRE principles, including SLOs, SLIs, SLAs, and error budgets.
• Experience in managing incident and retrospectives
• Experience in cloud cost management, cloud architecture
• In-depth knowledge of cloud computing platforms (e.g., AWS)
• Experience with infrastructure as code (IaC) tools and practices
• Experience with monitoring, logging & telemetry tools like New Relic, Splunk, ELK, Nagios, SolarWinds, Prometheus, AWS Cloudwatch, Datadog, Opentelemetry
• Expert in designing, creating and supporting Automation and Identify opportunities for self-healing systems, automated deployments, and other scalable solutions.
• Experience in performance engineering and identify opportunities for performance tuning and profiling
• Experience in prioritizing and managing technical roadmaps.
• Strong skills in stakeholder communication, requirements gathering, and documentation.
• Ability to work with cross-functional teams and build consensus around reliability goals
• Improve operational processes and team practices
• Problem-solving: Ability to analyze complex systems, troubleshoot issues, and devise effective solutions
• Excellent communication skills, with the ability to inspire and motivate cross-functional teams.
• Experience in dealing with the intricacies of large-scale distributed systems and ensuring their reliability and performance.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.