Senior SRE Unified Observability Engineer

NCR Voyix; Chennai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

NCR Voyix is seeking a Senior Site Reliability Engineer to design and operate a unified observability platform across Azure, GCP, Kubernetes, and hybrid environments. You will build dashboards and define SLIs/SLOs to improve reliability and proactive operations.

Join a team focusing on AI-driven observability, incident response, and automation integration with ServiceNow and other platforms. The role emphasizes collaboration with Product, Infrastructure, Security, and Operations teams.

Qualifications

• Experience as a Site Reliability Engineer (SRE)
• Strong Kubernetes experience across AKS/GKE
• Hands-on with Azure and Google Cloud Platform
• Proficiency in Grafana, Dynatrace, Prometheus, OpenTelemetry
• Experience with monitoring, logging, tracing, and telemetry
• Infrastructures as Code using Terraform
• Automation via Python, Go, or PowerShell
• CI/CD and DevOps practices

Responsibilities

• Design and implement enterprise observability across Azure, GCP, Kubernetes, and hybrid environments.
• Develop monitoring, logging, tracing, and telemetry standards using best practices.
• Build dashboards for real-time infrastructure, application, and customer health visibility.
• Define SLIs, SLOs, error budgets, and health metrics.
• Improve alerting quality and incident response through automation.
• Integrate observability with ServiceNow and automation platforms.
• Collaborate with Product, Infrastructure, Security, and Ops teams to improve reliability.
• Support AI-driven observability, event correlation, and operational analytics.

Skills

SRE

Kubernetes

AKS/GKE

Azure

Google Cloud Platform

Grafana

Dynatrace

Prometheus

OpenTelemetry

Monitoring

Logging

Distributed tracing

Telemetry

Terraform

Python

Go

PowerShell

CI/CD

DevOps practices

Tools

Azure

Google Cloud Platform

Job description

Job Description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

We are seeking a Senior Site Reliability Engineer (Unified Observability) to support the F1 Next Generation Customer Unified Observability initiative. This role will build and operate a unified observability platform that provides end-to-end visibility across NCR Voyix Restaurants, Retail, and Payments environments. The engineer will help establish a single operational view spanning infrastructure, applications, Kubernetes platforms, cloud services, customer experience, and business transactions to enable proactive operations and improve service reliability.

Key Responsibilities

• Design and implement enterprise observability solutions across Azure, GCP, Kubernetes, and hybrid environments.
• Develop monitoring, logging, tracing, and telemetry standards using industry best practices.
• Build enterprise dashboards that provide real-time infrastructure, application, and customer health visibility.
• Define and implement SLIs, SLOs, error budgets, and operational health metrics.
• Improve proactive detection, alert quality, and incident response through automation and intelligent alerting.
• Integrate observability with ServiceNow, automation platforms, and operational workflows.
• Partner with Product Engineering, Infrastructure, Security, and Operations teams to improve platform reliability and operational readiness.
• Support enterprise initiatives involving AI-driven observability, event correlation, and operational analytics.

Required Skills

• Site Reliability Engineering (SRE)
• Kubernetes (AKS/GKE)
• Azure and Google Cloud Platform
• Grafana, Dynatrace, Prometheus, OpenTelemetry (or similar)
• Monitoring, logging, distributed tracing, and telemetry
• Infrastructure as Code (Terraform)
• Python, Go, or PowerShell automation
• CI/CD and DevOps practices

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain.”